Frequently Asked Questions - Apprenticeship

Can anybody apply?

Our programmes are open to people who meet the minimum eligibility criteria and have the legal right to work in the UK. To be eligible for an apprenticeship you must have been a resident in the EU (including other countries determined within the EEA or those with bilateral agreements) for at least the previous 3 years

Can I apply for more than one position?

No, you can only apply for one position of your choice.

What roles are available?

Please check our current Apprentice vacancies here

When does the applications stage close?

The application stage will be opening soon.

What are the next steps after I submit my application?

You will receive an invite to Online Assessments. If you successfully complete our Online Assessments, we`ll invite you to a video interview.

How long do I have to complete the tests / online assessments?

Please complete all tests within 5 working days of receiving them.

I haven’t yet received an email about the online assessment, who can I contact?

If you have not yet received your email about the online assessment, please contact the team at

The online assessment links aren’t working for me what can I do?

If the link to your online assessment isn't working, please try the following steps.

  • Try an alternative browser.
  • Ensure browser security settings are set on medium.
  • Instead of clicking on the link, try to copy and paste the link into the address bar.

If this doesn't work, please contact

My internet connection failed and the test locked me out what should I do?

please contact

If I have an issue accessing or trying to complete my assessment tests, who do I contact?

If you experience any difficulties accessing or while trying to complete your online tests, then please email

What are my scores for the online assessments?

If you are successful in the online assessment you'll get a video interview invite otherwise you'll get a notification from our system. Unfortunately, we cannot provide individual feedback on online assessments

How long do I have to complete the video interview?

You will have 5 working days to complete your video interview.

If I have an issue accessing or trying to complete my Video interview, who do I contact?

If you experience any difficulties accessing or while trying to complete your Video interview, then please email

What do I do if I missed a call from a recruiter and I don’t have a voicemail?

Email and we'll get in touch with you again.

When does the Apprenticeship Programme start?

Our Apprenticeship Programmes will begin in September 2018

Where will I be based if I’m a successful candidate?

Majority of roles are in Slough with a few in Leeds and other locations.

What’s the salary?

£17.000 is the starting salary  

Will there be a job at the end of the Programme?

It is a requirement of our Apprenticeship Programme that you complete your qualification within the period stipulated. Once you’ve successfully complete the programme you will be offered a permanent role in the business.

What are the opportunities for progression?

Personal development is something we have a huge focus on at O2. It’s your responsibility to work with your line manager and have regular 1:1 conversations about how you are progressing in your role, any support you might need, and what opportunities there might be for you to develop and progress in your role.

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