Transitioning Toolkit

The toolkit, developed in partnership with LGBT+ charity Stonewall and with members from our Proud employee network, offers advice for our managers on issues such as confidentiality and privacy, in addition to more practical guidance, such as the correct use of pronouns. External resources are also signposted for our managers who need further information, for example from O2’s Employee Assistance Helpline and Stonewall.

We need to be a reflection of our customers and communities to continue to make the right decisions for them. Introducing a transitioning toolkit is the right thing to do for our people and is one step further in creating a diverse and inclusive culture, where our people are able to bring their whole selves to work.

Jo Bertram, Chief Digital & Strategy Officer and Executive Committee Sponsor for Inclusion at O2, said:

“To prosper business must reflect society and, at O2, we are committed to enabling this by fostering a diverse and inclusive culture. Introducing a transitioning toolkit is the right thing to do for our people and builds on a series of progressive moves by O2, including extending paid paternity leave for all couples regardless of their orientation. We know that doing the right thing by our people is critical to attract and retain top talent.”

Ilona Smith, Client Account Manager at Stonewall, said:

“We know half of trans people have hidden their identity at work for fear of discrimination, so it’s important businesses take steps to create accepting workplaces. Developing policies to support trans employees is a positive step towards creating an inclusive workplace where everyone feels free to be themselves.”

Mark Leonard, Chair of Proud at O2, the company’s LGBT+ employee network, said: 

“Transitioning is a deeply personal experience so it’s important that HR teams and line managers are prepared to give colleagues the support they need. I’m grateful to Stonewall for their help in creating our transitioning toolkit and proud of O2 for being a leading progressive employer. Nobody should feel alone or unsupported at work.”