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UX/Service Designer Evolved5G

Fecha: 26-feb-2021

Ubicación: ES

Empresa: Telefónica S.A.

Connectivity Innovation is a department within Telefonica’s Global Innovation Unit. Our vision is driving a new wave of growth for Telefónica using connectivity technology to change the way we live, for the better, we deliver growth innovation. Our mission is creating new services and experiences around connectivity to enhance Telefónicas current portfolio. Within Connectivity Innovation you will be part of the 5gNow team focused on developing private connectivity products that empower Telefonica’s position in B2B digitalization
We are a highly motivated, multidisciplinary team, with startup mentality with focus building things and on solving problems considering the end to end: Business, UX and Technology.

A new generation of technologies is transforming connectivity. Convergence of the 5G, network softwarization & programmability and the public cloud is changing the way we create products and connectivity experiences for our clients. We are a team of doers/builders wlling to embrace these technologies to generate sources of value for Telefonica clients.

We are looking for a service designer to participate in the complete UX process for our products: from initial market research,  conceptualization of the value proposition, design UX/UI to final testing and validation. The candidate shall work with lean startup methdology to validate critical user and product hypothesis.

• Define product value proposition for  connnectivity products with high technical underlying complexity
• Fill in, prioritize and defend user stories for product development working with a muulti-disciplinary team
• Design, plan and execute and analyze customer research plans
• Transform customer research insights into key product features, user journey and UI
• Iterate product to incorporate feedback from users, stakeholders and oeprating business
• Prototype UI with Invision, Sketch or other design apps to demonstrate and present preliminary experience and test with users.
• Align and work with product development team


The candidate will face a high technical and technological complexity product demanding complex problem understanding and solutions.
The candidate needs to work and coordinate with multidisciplinary teams: devops, development, strategy, business, legal, etc.


Msc/BsC in Industrial design engineering, Psychology, Sociology or specific degree on Service Design, UX Design.


• Can manage uncertainty and can navigate the unkown
• Creative - we are in innovation
• Resilient - not  everything ends as expected!
• Driven, self-motivated, results oriented
• Team player, you will not walk alone

• Technical knowledge will ba valued; particularly for cloud/connectivity products and/or sw development

• Preferably 4 years of experience in Service Design, Interaction and visual design,  Industrial design, UX  design
• Experience in startups will be valued
• Work with agile methodologes with development team

Fluent in Spanish and English

Global Perspective 
Customer Centric 
Manages Complexity 
Drives Results
Sets and meets stretch objective 
Persuades and influences others
Instills trust and credibility 
Manages stakeholders 




If you join Telefónica



You join almost 100 years of history, you join a team of 106 nationalities present in more tan 35 countries. You join a team that works to connect people wherever they are. We are leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our clients: network, IoT, cloud, security, innovation etc. Here, at Telefónica you count with everything you need to be the best you. We need people like you that wants to take this challenge of creating the Telefónica of tomorrow.


Telefonica is committed to the new working ways. Under our proposition “Disconnect to Reconnect” we have applied the Digital Disconnection.




We strongly believe diverse and inclusive teams become more innovative and they achieve improved results. Telefonica aims to promote and guarantee a place for everyone, just the way we are: gender, age range, sexual orientation and/or identity, culture, creed, disability or any other personal condition.