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Supply Category Manager @ giffgaff

Date: 13-Sep-2022

Location: UXBRIDGE, GB

Company: Telefonica S.A.

giffgaff is a little different to your `normal` telecoms company. It’s a mobile business run by its members. Sounds interesting? It is. 


We may be a small company, but we like to think big and take a different approach to telecommunications. At the heart of it, we believe in mutuality and simplicity. A better way to do mobile. We'd rather our members stay with us because they want to, not because there's a nasty contract forcing them to. It's why we work our socks off every day to keep them and guess what? It works. We're uSwitch Network of the Year 2021.


giffgaff is a fast growing mobile network. Our business model is unique - we take a highly collaborative approach with our members who help (and are rewarded for helping) across all areas of the business. Our vibrant online community, online platform and immense value proposition are key to our success. We do not have a retail footprint or expensive call centres, so we can pass these savings straight on to our members in a way that no other telecoms business does.


Our wonderful gaff is located in Uxbridge, in the west of London, but if a commute to that part of the country isn’t warming your cockles - please don’t be put off applying for this role.


The world has changed - particularly when it comes to ways of working. This role is mainly working from home, but we’ll ferry you in a few times a year from wherever you are in the UK for team or company days, or our famous giffgaff summer and Christmas celebrations.



Location(s):  Uxbridge with flexibility to work from home

Closing date 23/09/2022


About the role


To fulfil our demand and rapid growth, we need a passionate and dedicated Refurb Category Manager who has the knowledge and experience to deliver the right product at the right time to meet the aspirations of the giffgaff refurb phones business. The successful candidate will likely come from an individual with experience of supply chain or commercial operations. The individual will be responsible stock availability and value targets and delivering against the rapid growth of the giffgaff refurb business.


The Refurb Category Manager at giffgaff will report directly to the giffgaff Supply Chain Manager.


This role is integral to our business, and you will work closely with people across the giffgaff commerce team as well as giffgaff finance, giffgaffs Phone Product team, as well as the VMO2 Supply Chain team & 3rd Party suppliers.


Key Responsibilities


  • Responsible for ensuring all aspects of giffgaffs refurb devices performance and proposition is in place to ensure commercial growth.
  • Work alongside the giffgaff portfolio manager to develop the portfolio to support business and sustainability goals
  • Managing and influencing the end-to-end lifecycle of a refurbished product for giffgaff from launch on our website to its end of life
  • Influencing pricing decisions in weekly giffgaff phones trading meetings to maximise sales and reduce obsolescence.
  • Highlighting shortfalls in supply vs expectations to giffgaff and supply chain stakeholders
  • Work closely with VMO2's Refurb Supply Manager to maximise the volume and value of stock available from Returns.
  • Be the owner of giffgaff recycle, including product development and delivering volume targets within commercial parameters
  • Working with VMO2 & Trade In partners on how we can grow the supply of refurb handsets coming through o2 recycle
  • Participate in, and eventually lead projects that will develop refurb sales and supply opportunities for giffgaff
  • Managing all stock movements for giffgaffs current and future sales channels e.g., disposals/eBay.
  • Work with giffgaff's product and marketing teams to ensure the refurbished proposition is optimised on
  • Work with the giffgaff sustainability team to ensure giffgaff sustainability goals are properly supported through refurb devices and partners.
  • Seek out opportunities to improve giffgaffs refurb offer sharing ideas with giffgaff and VMO2 supply chain senior management


Skills, experience and attitudes:

  • Excellent organisational skills and strong attention to detail
  • Willingness to challenge the status quo and adopt innovative change mechanisms
  • Adaptable and open to change
  • Proficient in the use of MS Excel
  • Relationship management
  • The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity




We’re looking to pay a competitive salary (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care, holiday entitlement and lots of flexible benefits.

Joining giffgaff will give you the freedom to think bigger, be bolder and try new things. Take a deep breath, your career is about to go to exciting new places.