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Agile Delivery Lead

Date: 21-Jul-2021

Location: UXBRIDGE, GB

Company: Telefonica S.A.

Who we are


giffgaff is a little different to your `normal` telecoms company. It’s a mobile business run by its members. Sounds interesting? It is.


We may be a small company, but we like to think big and take a different approach to telecommunications. At the heart of it, we believe in mutuality and simplicity. A better way to do mobile. We'd rather our members stay with us because they want to, not because there's a nasty contract forcing them to. It's why we work our socks off every day to keep them and guess what? It works. We're uSwitch Network of the Year 2021.


giffgaff is a fast-growing mobile network. Our business model is unique - we take a highly collaborative approach with our members who help (and are rewarded for helping) across all areas of the business. Our vibrant online community, online platform and immense value proposition are key to our success. We do not have a retail footprint or expensive call centres, so we can pass these savings straight on to our members in a way that no other telecoms business does.


Our wonderful gaff is located in Uxbridge, in the West of London, but if a commute to that part of the country isn’t warming your cockles - please don’t be put off applying for this role.


The world has changed - particularly when it comes to ways of working. This role can be 100% work from home if it suits you, but we’ll ferry you in a few times a year from wherever you are in the UK for team or company days, or our famous giffgaff summer and Christmas celebrations.


The Role and the Team


Our Agile Delivery Leads work closely with one or two cross functional product teams to coach and facilitate, servant lead and inspire in the delivery of our digital services. With accountability for delivery, our aim in life is to help each team move from good to great, working in better ways for better outcomes by fostering continuous improvement, ownership and empowerment, transparency, collaboration and fun.


We are looking for forward-thinking, delivery focussed individuals experienced in breaking down barriers, coaching the agile mindset and in turn further developing a self-sustaining and resilient agile culture within each of our product teams. With accountability for delivery within the team, your personal knowledge, skills and the relationships you create will be vital for building the trust and influence needed to do your job effectively. 


The ideal candidate will have demonstrable experience in agile values, agile planning and delivery management best practices as well as DevOps behaviours and principles. Candidates should be equally comfortable facilitating day to day agile ceremonies, working closely with product owners and their stakeholders, talking tech with product teams and exploring broader organisational change.


We have a great culture that we are proud of and in which everyone is expected to play a part. If this sounds like something you’d enjoy, come and be a part of it today!


The ideal candidate will:


  • Have minimum 3 years' experience as a scrum master, agile coach or agile delivery manager within product teams actively applying agile principles and continuous improvement
  • Have knowledge and experience with multiple agile approaches eg Scrum, Kanban, XP, lean startup / lean UX
  • Be experienced at managing multiple product teams simultaneously
  • Have a good understanding of software engineering, product development, DevOps, preferably with a technical background
  • Be fluent in talking the various languages found in a product centric business, from talking commercial metrics to stakeholders to talking tech with a cross functional product team
  • Motivate, inspire, support and servant lead without dictating, directing or managing.
  • Be considerate, curious, gritty, positive, collaborative and just generally excellent to other people 




This is a chance to work for one of the most sought after UK companies, highly regarded for its community model. In return for your outstanding efforts, you’ll be rewarded with a competitive salary and excellent benefits. We believe that hard work should be supported and recognised. This position plays an important role across the business, allowing you to work cross functionality, take on more responsibility and gain experience, which will greatly benefit you in the future.