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TTECH- IOT SERVICES MANAGER GERMANY

Fecha: 31-ene-2023

Ubicación: DE

Empresa: Telefonica S.A.

 

WHAT IS TELEFÓNICA IOT&BIG DATA TECH?

 

By bringing together the capabilities of the IoT world with those of Artificial Intelligence, we can further connect things with people. This connection brings us closer and inspires us to create new and better solutions. The power is not in having data, but in what you do with it. In this way, we transform the DNA of millions of companies, turning them into catalysts of the new digital era. We help our customers make data-driven decisions to improve people's lives.


Telefónica Tech's AI of Things is Telefónica's unit that helps its customers in their digital transformation process by unifying IoT, Artificial Intelligence, Big Data and Blockchain capabilities. We offer an integrated value proposition in order to help make data-driven business decisions. These are more sustainable solutions that connect, even more, things with people. A connection that brings us closer.


At Telefónica TECH we are always looking for courageous professionals who aspire for excellence, through leadership based on transparency and team spirit. If you identify with these pillars, we look forward to meeting you!

Want to learn more? Visit our website https://aiofthings.telefonicatech.com/ and follow us on our linkedin profile

https://www.linkedin.com/showcase/telefonicatech-aiofthings/

 

 

MISSION OF THE POSITION

           

Responsible for the pre-sales support, implementation and maintenance of IoT solutions and particularly in 5G Private Networks.

The position is part of the IoT & Big Data operations management.

 

MAIN FUNCTIONS AND RESPONSIBILITIES

 

Participate in the process of building offers to customers together with pre-sales, for IoT projects, providing the model and operational costs.

Management of local suppliers, to ensure the delivery of IoT solutions.

Definition of operational models to meet the needs of the products/projects.

Technical dialogue with suppliers in the project implementation phase.

Order management with suppliers

Definition and monitoring of quality KPIs to comply with SLAs and customer KPIs.

Development of improvement points with suppliers.

Participation in proposals for technological and process improvements in the service.

Technical dialogue with node and platform suppliers (Ericsson, HP, Oracle, etc.) in Tier 3 technical support issues with external suppliers.

Preparation of N1 and HelpDesk Operational procedures.

Incident tracking with e2e vision and customer technical issues, along with coordination of post mortem incident reports.

Interlocution with customer, private Networks L2 team for complex problem resolution.

Collaboration in diagnostic tasks and troubleshooting of new customer integration problems to the extent that they affect the current operation of the private network implemented in the customer.

Service improvement through the detection of deficiencies, failures in the operation and establishment, together with the Service Management team, of the operation and support procedures necessary for the proper functioning of the service.

 

TECHNICAL KNOWLEDGE REQUIRED

 

Experience and knowledge of Networking and 2G/3G/4G Mobile Networks architecture.

Knowledge of communications technologies in IoT environments, Lora, NB (Narrow Band), LTE, private LTE, Zigbee, etc...

Experience in Mobile services: Voice (MSC/VLR), SMS (CMC) and Data (SGSN/MME/GGSN/PDNGW).

Network analysis and troubleshooting skills.

Knowledge and handling of technical documentation: CCITT, GSMA, 3GPP specifications, test plans, technical reports, etc...

Desirable expertise in Private Networks

 

SPECIFIC SKILLS

 

Availability to travel within Europe

Agile, pleasant and confident communication skills

Autonomy and proactivity

Ability to plan and organize

Responsiveness under pressure

Analytical skills

Communication and customer management skills

Team work

 

ACADEMIC TRAINING

 

Technical engineering or degree in Telecommunications, Computer Science or equivalent training.

 

PROFESSIONAL EXPERIENCE

 

Minimum 3 years of experience in Technical Service Manager and/or service management of projects related to Private Networks, IOT or Public Telecommunication Networks.

Experience in the technical resolution of network incidents.

Experience in telecommunications infrastructure deployments

 

LANGUAGES

 

German: Is a must

English: High level C1 or higher

Spanish- Medium- High level

 

LOCATION

 

Germany

#WeAreDiverse #WeFosterEquality
We are convinced that diverse and inclusive teams are more innovative, transformative and achieve better results. 
That is why we promote and guarantee the inclusion of all people regardless of gender, age, sexual orientation and identity, culture, disability or any other condition.


We want to meet you! 😊