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eCommerce Manager - 12 Month FTC

Date: 02-Jan-2021

Location: SLOUGH, GB

Company: Telefónica S.A.

Here at O2, we’re about technology that creates exciting experiences. It’s why there are over 25 million people who choose to live life on O2. 


Being part of Telefonica, one of the world’s most creative digital companies, we’re able to open up all sorts of possibilities – not just for customers, but for the people who work for us, too. 


Great benefits. Great rewards. High-quality training. Ongoing career development. Flexible working. These are just some of the reasons we attract great talent. 


Our inclusive approach to recruitment helps us be a true reflection of our customers and their communities. That’s why everybody’s welcome at O2 – it’s time to get everyone in the room. 


This is a role within the online team, reporting to the Head of Ecommerce.

This role within the Online Ecommerce team is required to deliver the sales targets for the channel. The business will be going through various wave of transformation changes that will require the Ecommerce team to pull the execution and trading levers across 2 different IT stacks.

This role will support with cross stack alignment to ensure all sales opportunities are realised and any risks to commercial outcome are identified and escalated.                                                                                                                          

Support the delivery of sales KPIs by driving measurable improvements across a number of levers and delivering insight driven enablers.





  • Support the delivery of on site execution of all sales KPI by working directly with Ecommerce category specialists. Help to driving through initiatives to address any underperformance or achieving stretch targets.
  • Completion of weekly dashboards - Analyse and provide commentary on current sales performance, and opportunities to drive further
  • Own enabler process - inputting briefs, managing demand, influencing prioritisation and tracking implementation.
  • Support with the commercial prioritisation across site and on both legacy and new transformation stacks (merchandising slots on homepage, onsite ‘searchandising’, device order, tariffs displayed etc.)
  • Online Sales Analytics – Use these skills to interrogate data to understand trends and causes for performance (Adobe Analytics/Google Trends etc) to help the site trade harder.
  • Support to ensure activity is in place across:
  • Merchandising - Provide steer and set direction for commercial direction of our trading platforms.
  • Capability - Support scoping of new Change activity, underpinning benefit and influencing future roadmap.
  • Commercial – Work to maximise sales opportunity through prop, price, availability & exclusives.
  • Work to improve availability and ensure improvements in order to connect rate etc.
  • Undertake ad-hoc project work to support major initiatives and campaigns as required.
  • Work with third parties to ‘test and learn’ new ways of working across our various online platforms
  • To help create a better understanding of the digital/online world within O2.
  • Build a trading calendar in conjunction with the Service team of relevant offers for Vision and My O2, ensuring robust capability to support.
  • Be key go to person to support Omnichannel trading, providing insights and analytics to support sales in other channels.


Key Skills/Experience


  • Solid experience in a digital focused commercial role
  • A relevant degree, or equivalent, coupled with demonstrable consumer sales/marketing experience
  • Commercially minded, with the ability to interpret and act on complex sets of financial/statistical data
  • Be really comfortable with numbers (both forecasting and business cases)
  • Tenacity – To seek out ever more insightful data/information to enable us to make informed decisions
  • Incredibly organised & capable of working in a constantly changing environment
  • A clear thinker who makes rational, logical and reasoned judgments
  • Customer obsessed – passionate about understanding customer needs and delivering to their needs
  • An active interest and a good knowledge of the digital world, the associated technologies and best practices
  • A track record of successfully working in a digital/e-commerce environment.  This would ideally include experience of digital content management, online merchandising & SEO


Grade: MPG4

Closing Date: 18/01/2021



We’ll be sending you emails about the status of your application. To make sure you receive these, please add and to your Safe Senders list.


We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  


Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus. 


We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  


Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 


If you have any questions around the role then please email who will be happy to help.