Share this Job

Consumer Strategy and Planning Lead 12 Month FTC

Date: 25-Jan-2023

Location: SLOUGH, GB

Company: Telefonica S.A.

Location: Flexible (Must be willing to travel to Slough once or twice a week)

Closing Date: 13/02/2023


It matters to us that Team O2 is as diverse as the communities we serve. 

We’re aware that we need more diversity in our senior leadership roles, so we welcome and encourage people from all backgrounds to apply. 

Whoever you are, O2 has a place for you. 

Come join us.



About the Team:

The Mobile Insight, Strategy and Planning Team works across the Mobile Directorate and beyond. We’re made up of three distinct but co-dependent areas: Mobile Insight, Mobile Strategy and Mobile Operational Planning. We’re responsible for formulating the short, medium & long term strategies, grounded in customer insight, for the mobile division to propel growth today & tomorrow, and ensure direction permeates through delivery across the organisation, holding business units to account against plans.


About the Role:

The strategy & planning lead role is broad in scope. You will act as a bridge between customer insight, market trends & consumer behaviour and what different directorates of the business do in response. The main objective of the role is to support the delivery of a holistic VMO2 annual business strategy and plan, that ladders up to the 3-year plan by working with a cross functional working group that includes Central Strategy, Finance, Fixed/FMC strategy teams ably supported by the wider Insight, Strategy & Operational Planning teams. Whether it’s contributing to the strategic direction of the organisation or driving the definition of a key initiative, you’ll get the opportunity to apply your strategic and planning skills to a broad base of challenges


Key Responsibilities:

  • Collaborate with cross functional teams (including central strategy, insight & analytics, sales channels, finance, commercial, product and props, brand and marketing) to craft the 3years and annual plan strategic narrative & big bets to achieve the financial objectives. Drive alignment and bring everyone with you using your high emotional intelligence and humble nature
  • Work with other areas to synthesize customer insight, market trends & consumer behaviour and ensure this provides direction for the business plans
  • Understand commercial budgeting processes, ensuring there is a link between core strategic initiatives and financial and commercial targets
  • Bring ‘helicopter view’ thinking with a touch of magic and logic, substantiate with evidence, articulate with strategic frameworks
  • Optimise or revolutionise the strategy as needed: Don’t rest on your laurels but evolve the thinking as business objectives, human, market and cultural behaviours change faster than ever. Continuously evaluating what is and isn’t working
  • Drive execution of a relatively new customer value segmentation across operational plans & change initiatives


In order to be considered you must have the following experience:

  • Passion for customer and data led strategy
  • Understand commercial budgeting processes, ensuring there is a link between core strategic initiatives and financial and commercial targets
  • Able to write a consumer narrarive for the business that translates to commercial performance 
  • A sorcerer of strategic thinking and skills that have driven step change results in both commercial and marketing objectives
  • Ambidextrous ability to build a strategy and plan based on evidence and creative flair
  • Empathetic and conscientious management style, able to handle the personal & professional with confidence and focus
  • Stakeholder management/people skills (persuade and influence), comfortable presenting and engaging with a wide range of stakeholders, including senior ones
  • Oral and verbal storyteller with the ambition and drive to achieve big things
  • Proven strategic leadership skills on a complex, iconic brand with a track record of driving strategic plans
  • Analytical thinker, able to understand the big picture but also dive into the detail when required



We’ll be sending you emails about the status of your application. To make sure you receive these, please add and to your Safe Senders list.


We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  


Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus. 


We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  

Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 


If you have any questions around the role then please email who will be happy to help.