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Reporting Analyst

Date: 31-Jul-2021

Location: SLOUGH, GB

Company: Telefonica S.A.

Location: Slough

Closing date: 13/08/2021

Please note this is a 12 month fixed term contract.


It matters to us that Team O2 is as diverse as the communities we serve.


We welcome and encourage people from all backgrounds to apply.  


Whoever you are, O2 has a place for you.

Come join us.


About the Team

With a third of the UK economy relying on O2, delivering fantastic services is crucial. Here in Service Management our purpose is clear we are accountable for the live service experience of our customers. We run our services 24x7, understand and monitor the customer experience, and drive improvements in service. With the customer at the heart of everything we do our vision is to “Knowingly Deliver Great Service Experiences 24 x 7”.


Smart Metering Service Management has a number of dedicated roles solely focusing on delivery of the E2E service to our primary customer, the DCC. Being integral within the O2 Service Management organisation is fundamental to the success of delivery as the Smart Metering team utilises O2’s best practises across all ITIL and ISO disciplines, leveraging our core Service Management approach, with support from existing Service Management teams to deliver a great service to our customer.


About the Role

This role includes conducting detailed analysis of all available data, drawing out key information, spotting trends and providing the business with this information in a detailed and accurate manner to enable managers to make measured and well informed decisions.


Key Responsibilities


  • Responsible for daily monitoring of Operational Reports
  • Help prepare monthly Service Review Packs
  • Identification of potential risks through analysis and interpretation of appropriate reports/trends
  • Production of ad hoc reporting to enable the Reporting Manager to effectively run/monitor the Smart Metering Service
  • Production of the monthly pack and other ad hoc reports required for 
  • Proactively analyzing data for the Smart Metering Service
  • Looking for trends in Service Levels and reporting on these to the Reporting Manager 
  • To compile reports suitable for differing levels of audiences both internal and external and be able to present their findings clearly and concisely


Key Skills/Experience


  • Strong analytical skills
  • Strong knowledge of industry and ITSM reporting tools
  • Strong knowledge of MS software, particularly Excel, PowerPoint, Word and SharePoint
  • Experience of applying Service Management disciplines in an operational environment
  • Strong communication, facilitation and collaborations skills, with the confidence to operate at all levels
  • Self-motivated, able to work with significant autonomy
  • Flexible attitude to working hours 
  • Creative thinker, able to generate and deliver on improvements to working practices
  • Implementing & Operating the Performance Measurement Methodology.
  • Building & Operating the Operational reports
  • Familiar with Remedy BMC
  • Familiar with Business Objects
  • Highly analytical and numerate with good attention to detail
  • Skilled in creating Reports
  • Strong written and verbal communication skills
  • Ability to source and assimilate quantitative data, validate assumptions and convey complex analytical insight

Desirable skills, attributes and experience


  • Exposure to Telecoms 
  • Exposure to Smart Meters or other M2M technologies
  • Knowledge of ITIL process and methodologies




We’ll be sending you emails about the status of your application. To make sure you receive these, please add and to your Safe Senders list.


We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.


Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus.


We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.


Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places.


If you have any questions around the role then please email who will be happy to help.