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Senior Bureau Services Manager

Date: 13-May-2022

Location: SLOUGH, GB

Company: Telefonica S.A.

It matters to us that Team O2 is as diverse as the communities we serve. 

We welcome and encourage people from all backgrounds to apply.   

Whoever you are, O2 has a place for you. 

Come join us.


Location(s):  Flexible

Closing Date: 27th May 2022


About the role

To be the single point of accountability for all matters relating to Bureau (Utility Bill Validation) services, MOP (Meter Operator) and DCDA (Data Collector/Data Aggregator) services and Support the Net Zero Project.

  • Manage the Former O2 and VM Bureau/MOP/DCDA contracts and ensure that the outsourced suppliers perform within SLA’s, identify savings on behalf of VMO2 and be the key contact for all VMO2 bill processing queries. 
  • Support the VMO2 estates team with the utility payments to both Suppliers and landlords.  Provide guidelines and processes for bill validation; assist in contract negotiation with new landlords for the provision of utilities.
  • Support the Net Zero Project – work with internal and external stakeholders for mainly third-party transitions to renewable supplies (electricity).
  • Scope (all VMO2 sites)


Key Responsibilities

  • Work to bring together the Bureau/MOP/DCDA workstreams under a single supplier for VMO2.
  • Manage Utility Bill Validation for Electricity/Gas and Water, query resolution through the third-party Bureau Agreement, new site connections and decoms.
  • Ensure that Utility Suppliers are paid on time and that queries are dealt with efficiently.
  • Support Recoveries to and from 3rd parties.
  • Co-own budget forecasts and Accruals across the business.
  • Smart metering and Data (MOP & DCDA): collection/aggregation to support supplier billing and bill validation.  Manage Smart Metering in terms ensuring uptime (repair/replacement and rollout).
  • Work with CTO to identify energy savings opportunities using smart meter data.
  • Own the Carbon Efficiency Roadmap taking inputs from around the business to be the single source of all information relating to Carbon Reduction Works.
  • Support the Net Zero Project in transition third parties to renewables.
  • Line Manage one DR (Billing Analyst).


What We Need from You:

Essential Skills:

  • Strong analytical and statistical and communication skills.
  • Science/analytical based Degree (BEng) or equivalent.
  • experience of managing external suppliers, internal stakeholders and managing complex contract delivery.
  • In depth experience of managing a Bureau/Metering service within a large complex multi-site organisation preferably within the TMT sector.
  • Experience with Contract Management relating to utilities.




We’ll be sending you emails about the status of your application. To make sure you receive these, please add @O2.com and @telefonica.com to your Safe Senders list.


We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  


Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus. 


We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  


Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 


If you have any questions around the role then please email ResourceTUK@o2.com who will be happy to help.