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SMB Solutions Strategist

Date: 27-Jul-2022

Location: SLOUGH, GB

Company: Telefonica S.A.

Job grade: MPG4

VM Level: 4

Location: Home based


It matters to us that Team O2 is as diverse as the communities we serve. 

We welcome and encourage people from all backgrounds to apply.   

Whoever you are, O2 has a place for you. 

Come join us.


About the Role:

The role holder will be responsible for creation, review and delivery of the SMB Sales Operations Plan.


Reporting to the Head of SMB Sales Operations, the role holder will deliver solutions that increase mobile/digital/hardware revenues and value, reduce churn, increase CSI and make O2 the supplier of choice for SMB Customers across Direct and Indirect Channels,


Key Responsibilities:

Deliver measurable improvement in SMB by:

  • continuous review of the current Sales experience
  • documentation & monitoring of all KPIs and business requirements
  • analysis & review of existing Processes
  • identification & prioritisation of Process Improvements, mapping improvements to wider VMO2 capabilities, developments and projects
  • ensuring value by use of Business Case, ROI, & Cost Benefit analysis


What We Need from You:

  • Strong Communication and Networking skills
  • Track record of delivering measurable improvements
  • Creativity, ability to think outside the box
  • Personal credibility and gravitas
  • Strong planning and execution skills
  • Excellent presentation skills
  • Ability to influence at senior levels / stakeholder management
  • Highly motivated and result orientated
  • Innovative, bold and customer centric




We’ll be sending you emails about the status of your application. To make sure you receive these, please add and to your Safe Senders list.


We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  


Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus. 


We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  


Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 


If you have any questions around the role then please email who will be happy to help.