Propositions Manager SMB

It matters to us that Team O2 is as diverse as the communities we serve. 

We’re aware that we need more diversity in our senior leadership roles, so we welcome and encourage people from all backgrounds to apply. 

Whoever you are, O2 has a place for you. 

Come join us.

Job Title:                                                    SMB Commercial & Customer Propositions Manager

Reporting to:                                            Head of SMB Propositions & Customer Value Management

Division:                                                    Business & Wholesale

Department:                                            SMB Marketing

Location:                                                   Slough/ Reading

Direct Reports:                                       0   

Budget/financial accountability:        Drives all SMB P&L KPIs

Closing date:                                         TBC

About the role

You will play a meaningful role within our Small/ Medium Business Sector.

We provide compelling customer propositions and offers across the customer lifecycle to achieve the overall SMB segment plan. We use extensive customer, market and commercial insight to bring all the marketing mix (product, pricing, channel, communication) together in a way to win in Virgin Media O2’s priority SMB customer segments.

Key Responsibilities

• Uses customer insight and audience segmentation to understand the needs of prospects and customers and how our products and services best meet their needs
• Build insight-led value propositions and messages, that give businesses a compelling reason to join/stay/spend more with Virgin Media O2, aligned to the overall brand narrative and segment strategy
• Tackle test and learn initiatives ahead of developing fully systemised propositions and offers
• Take to market of propositions, including Legal and Regulatory, Financial approval, Channel readiness etc.
• Builds clear briefs to engage all key partners teams from early concept to clear execution and in-life performance management of initiatives
• Seeks fast and efficient/digital routes to find and attract customers

Essential Skills:

• B2B customer proposition and offer development experience
• Experience in rapid "test and learn" of propositions and offers in digital environments
• Strong commerciality with an instinct for business casing and commercial evaluations
• Strong influencing, and teamwork skills, willing to challenge others to get results
• Ability to deliver and complete projects in complex environments
• Ability to clearly communicate plans

Desirable skills:

• telco background
• working in an agile environment

We’ll be sending you emails about the status of your application. To make sure you receive these, please add @O2.com and @telefonica.com to your Safe Senders list.

We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  

Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus. 

We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  

Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 

If you have any questions around the role then please email ResourceTUK@o2.com who will be happy to help.