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Business Performance and Analytics Team Manager

Date: 30-Jul-2022

Location: SLOUGH, GB

Company: Telefonica S.A.

Location: Flexible

Reports to: Head of Planning and Operations

Grade: PCGU / L5

Closing date: 31/08/2022



An opportunity to join Virgin Media O2 in an exciting role as a Business Performance & Analytics manager. You will be part of the Performance Excellence team within Customer Excellence.


We in Customer Excellence are heavily invested in ensuring we put our customers at the heart of everything we do whilst keeping close to employee engagement ensuring we aid our people with the right tools and platforms to enhance customer satisfaction. The purpose of this role is to lead the management and reporting function within B2B to produce customer and internal business performance reporting. Provide thought leadership and work towards transforming our reporting capability to turn data into insights, insights into actions and actions into tangible results.  This role will play a key component in ensuring our senior leadership team are well equipped and are enabled to make better, stronger data driven decisions. You will play a fundamental and critical role in engaging with the senior stakeholders within Customer Excellence & their functional areas to develop and maintain an overall MI & reporting strategy, drive automation and self-serve whilst keeping close to the continuous improvement of the overall reporting catalogue.


Who we are?


At Virgin Media O2 we are going All In, to remove bias and barriers for our people and our candidates. We are working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunity’s employer, we support and encourage you, to be your authentic self throughout your application journey.


Key responsibilities & Deliverables


  • Responsible for creating, owning and management of the MI & Reporting strategy for Customer Excellence
  • Lead and manage a team of up to eight customer reporting analysts
  • Proactively engage with the SLT and their teams to define, develop and execute their reporting requirements whilst providing thought leadership and guidance
  • Responsible for management of the overall reporting catalogue, focussing on future enhancements while ensuring minimal disruption to day-to-day deliverables
  • Managing the delivery of accurate reporting and ensuring distribution is consistent and in a timely manner.
  • To drive continuous improvement and innovation in our MI & reporting capabilities through the team, their processes and tooling
  • Collaborate and engage with the wider Virgin Media O2 DI&A community to share best practice, support innovation and be the voice of Customer Excellence to support our future needs and define requirements.


The must haves:


  • Evidence of transformational leadership through a large scale and disruptive change
  • Understanding of data analytics and data visualisation
  • Effective communication (verbal & written) and ability to influence at all levels
  • Strong leadership presence and gravitas, with the confidence to present to senior stakeholders in the business
  • Broad technical ability to expertly take a business problem, underpin the data and provide a dashboard with a solution
  • Proven experience of critical thinking, problem solving and conflict resolution


The other stuff we are looking for:


  • Experience in a fast-paced tech industry would be a bonus
  • Power BI would be nice to have but other visualisation platforms are acceptable


What is in it for you?


We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.


Next steps


If we feel like a place where you can belong, we would love to learn more about you.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.