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Business Performance and Analytics Team Manager

Date: 30-Jul-2022

Location: SLOUGH, GB

Company: Telefonica S.A.

<span 72="">Role Title: Business Performance and Analytics Team Manager

<span 72="">Reports to: Head of Performance Excellence

<span 72="">Directorate / Division: Business & Wholesale / Customer Excellence

<span 72="">Department: Performance Excellence

<span 72="">VM Level & O2 Grade: L5/PCGU

<span 72="">Location: Flexible - any VMO2 office location

<span 72="">If your preferred location isn’t listed, but you feel this role could be right for you, please go ahead and apply. We can discuss this with you if you meet the minimum criteria for the role.

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<span 72="">About the role:

<span 72=""> 

<span 72="">The purpose of this role is to lead the management information and reporting function within B2B Customer Excellence to produce customer & internal business performance reporting and insights to drive operational performance and enable better, data driven business decisions.

<span 72="">Work proactively with the Customer Excellence SLT and their functional areas to develop an overall MI & Reporting strategy which defines, continuously reviews, and evolves key performance indicators which then delivers accurate MI, reporting and insights in support of those KPIs.

<span 72="">Drive automation and self-serve as the prime approach across all new & future reports and across existing reporting catalogue.

<span 72="">Maintain strong relationships with leadership in the wider Data, Insights and Analysis community to share to best practice and ensure that CE benefits from new tools and capabilities.

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<span 72="">Role dimensions

<span 72="">Direct Reports: Up to 8

<span 72="">Indirect Reports: None

<span 72="">Budget/financial accountability: Opex for direct team

<span 72=""> 

<span 72="">Role purpose

<span 72="">The purpose of this role is to lead the management information and reporting function within B2B Customer Excellence to produce customer & internal business performance reporting and insights to drive operational performance and enable better, data driven business decisions.

<span 72="">Work proactively with the Customer Excellence SLT and their functional areas to develop an overall MI & Reporting strategy which defines, continuously reviews, and evolves key performance indicators which then delivers accurate MI, reporting and insights in support of those KPIs.

<span 72="">Drive automation and self-serve as the prime approach across all new & future reports and across existing reporting catalogue.

<span 72="">Maintain strong relationships with leadership in the wider Data, Insights and Analysis community to share to best practice and ensure that CE benefits from new tools and capabilities.

<span 72=""> 

<span 72="">Key responsibilities & accountabilities

  • <span 72="">Create, own, and manage the MI & Reporting strategy for Customer Excellence
  • <span 72="">Lead and manage a team of up to 8 customer reporting analysts
  • <span 72="">Proactively work with Customer Excellence SLT and their teams to define, develop, deliver, and automate reporting
  • <span 72="">Create, manage, and govern a reporting catalogue for Customer Excellence
  • <span 72="">To assure that all MI & Reporting is delivered accurately, consistently and on-time
  • <span 72="">To drive continuous improvement and innovation in our MI & reporting capabilities through the team, their processes and tooling
  • <span 72="">Collaborate with the wider VMO2 DI&A community to share best practice, support innovation, and be the voice of Customer Excellence to support our future needs and define requirements

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<span 72="">Essential skills, knowledge, or experience (Inc. professional or technical qualifications)

  • <span 72="">People management, ideally leading a team of business/reporting analysts
  • <span 72="">Strong communication (verbal & written) and ability to influence at all levels
  • <span 72="">Complex stakeholder mapping and management, with a specific focus on senior management and leadership
  • <span 72="">Problem solving and Innovation
  • <span 72="">Strategic thinking and long-term planning
  • <span 72="">Knowledge and experience of MI & Reporting tools, platforms, and capabilities in industry

<span 72=""> 

<span 72="">Key stakeholder interfaces (Excluding organisation structure roles)

<span 72="">Internal – Including other B2B departments, Network Delivery, CIO, and CTO. 

<span 72="">External – Customers, third party suppliers & partners and sourcing partners 

<span 72=""> 

<span 72="">The closing date for applications: 18/07/2022

<span 72="">This opportunity is open to all employees; however, we will be prioritising any at risk employees who meet the minimum criteria as outlined above.

<span 72="">Adverts will be running for a 3-week period, so please be aware that you may not hear from us until the advert has closed.

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