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HR Talent Development Specialist

Date: 07-Jan-2021

Location: SLOUGH, GB

Company: Telefónica S.A.

Location - Flexible

12 Month Fixed Term Contract

 

We are O2, the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.A. We put our 25 million UK customers at the heart of everything we do, so we can use our technology to connect them to the experiences they live for.

 

And just like our customers, we open exciting possibilities for our employees too. Great benefits. Generous rewards. High-quality training. Ongoing career development. These are just some of the reasons to join us.

 

We’re always on the lookout for great talent, and we’re all about inclusivity. We want to be a true reflection of our customers and their communities, to help us make the best decisions. That’s why everybody’s welcome at O2 – it’s time to get everyone in the room.

 

What do the team do?

 

At O2 we invest in the development of our people, helping them to be the best they can in their role. We call our approach and environment for learning O2 Campus. It includes a catalogue of digital and face to face content available for all O2 employees.

 

The O2 Campus content team are driven by creativity and innovation. Providing content designed to increase business performance and enable business capability. O2 Campus is here to bring out the best in our people, so it’s important that the team can;

 

  • Research and curate great content, thinking like a journalist,
  • Use our social media platform to cultivate communities, working like a digital marketer
  • Use technology to produce innovative digital content, building like a digital designer
  • Inspire people to be their best and create a safe place to practice, delivering like a facilitator.

 

Some more team context…

 

Working together as a team to provide access to market leading content is important, we do it using Agile working methodology. Work is owned by the team rather than individuals, allowing the team to work at pace across a variety of different projects. The team pride themselves on having an agile mindset and support each other to get the job done.

 

The content teamwork with O2 Campus Partners (who identify where a need exists), HR colleagues and internal/external subject matter experts and stakeholders.

 

How will you fit into this?

 

You will be the consultant in the O2 Campus team that focusses on our talent, high potential communities. Making sure we cultivate our communities of high potential people and that we review our talent and use data to advise and make decisions. At O2 we believe that getting the most out of and rewarding our high potential lies in enabling the business rather than focus on centrally HR driven initiatives.

 

As a O2 Campus consultant you are here to provide access to a solution and content that enables our business capability and helps to drive performance.

O2 Campus content can be digital such as video, live streaming, online classroom, interactive guides or eLearning or face to face such as a workshop or large event (or both). Being able to turn your hand to a variety of content types is essential.

 

You will spend your time consulting internally and externally, researching, curating content, utilising our social media platform and in the design, build and delivery of content.

Working with new content and the existing catalogue, it is important to align to the content management strategy. You will need to use the O2 Campus design principles to guide the experience. The design principles are;

 

  • We search for and curate content from trusted partners and open sources. Not duplicating content or creating something new when the content exists.
  • We focus on digital solutions, enabling learners to select and access content when they want.
  • We make sure content is ‘built for all’ and not ‘one size fits all’, and that its inclusive and accessible to all.
  • We create and cultivate social media communities and personal connections.
  • We create and curate bite sized content, brought together into a journey.

 

Some of the more specific responsibilities:

 

  • Manage and maintain our talent communities, monitoring activity and cultivating on going conversation.
  • Working with our talent data making sure we review and maintain our talent pools.
  • Act as the content expert bringing the latest thinking in to O2 Campus, particularly approaches to managing our talent.
  • Content curation, applying research skill to sourcing content.
  • Instructional design, evaluation, and digital content authoring.
  • Fostering communities, both online (e.g. workplace by Facebook) and in person.
  • Facilitation of events using both digital and face to face methods.
  • Maintain and refresh the existing content catalogue as required.
  • Analyse and interpret data, market insight and change trends.
  • Demonstrate an efficiency focused approach which highlights resourcing and cost issues proposing workable solutions.

 

What we need from you:

 

Essential skills, knowledge, and experience

 

  • Experience working with high potential talent, including working with talent data and talent communities.
  • Creative and innovative thinker, using different types of content in a blended way.
  • Able to curate content into a journey to help someone gain new knowledge or skill.
  • Expertise in proposing, designing, and building content.
  • Comfortable with creating digital content at pace.
  • Comfortable in delivering high quality facilitation.
  • Can work in an agile environment with a basic understanding of Agile ways of working or willing to learn.
  • Good understanding of design and evaluation principles.
  • Ability to create a proposal with a clear link to a business outcome.
  • Relationship and stakeholder management with strong negotiation and influencing skills.
  • Able to analyse various sources of data to evaluate the effectiveness commercially.
  • Ability to learn new and difficult concepts quickly and translate into easy to understand content.
  • Able to manage external suppliers and experts.
  • Comfortable with project management, in a fast-paced environment.

 

Preferred skills, knowledge, and experience

 

  • Experience and knowledge in using creative software such as the Microsoft Office 365 suite and the Adobe creative cloud suite.
  • Expertise with social media platforms.
  • Experience and knowledge with video production and editing.
  • Worked within an Agile team or function utlising agile methodology such as Scrum, Kanban, Lean, Design Thinking etc.
  • A good understanding of learning technology and systems training

 

Additional Information:

 

Grade:  MPG4

Salary and benefits:

We’re looking to pay a competitive salary (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care, holiday entitlement and lots of flexible benefits. We also believe a great work-life balance is important, so we’re open to considering part time and flexible approaches to working. Like to know more? Feel free to raise it.

If you have any questions about the role then please email ResourceTUK@o2.com who will be happy to help.