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Research Manager

Date: 19-Jul-2022

Location: SLOUGH, GB

Company: Telefonica S.A.

It matters to us that Team O2 is as diverse as the communities we serve. 

We welcome and encourage people from all backgrounds to apply.   

Whoever you are, O2 has a place for you. 

Come join us.

Job grade: MPG4/ Level 4 

Location(s):  Flexible

Closing Date: 31/08/2022

 

About the Team

The Analytics & Insight Chapter sits at the heart of the Tesco Mobile business, providing the business with essential data and insight to drive business decisions, partnering with functions across the business, such as marketing, commercial, digital and channel to understand business needs and then implement solutions.

 

The Analytics & Insight Chapter, is a diverse one covering sales, behavioral, attitudinal, competitor and customer experience datasets, providing us with a holistic view of our customers and the market, which allows us to live out our mission make customers & consumers the focal point of business decisions. We aim to both inform and challenge the business on developing opportunities and threats and proactively unearth insight to improve business strategy and maximize commercial return to the Tesco Mobile business

 

About the role

The role will require strong relationship building and communication, to ensure that briefs are stress tested, to provide maximum value to the business, with presenting findings and influencing stakeholders being a key focus of the role.

 

You will be commercially aware and a strong storyteller and deliver insight with impact and have the courage to challenge the status-quo to ensure that the customer is at the heart of decision making.

 

Managing external agencies and getting value for money for ad-hoc projects and brand tracking will be a big part of the role, although you will be prepared to get hands on, using internal data and research resources to provide the business with customer guidance.

 

Tesco Mobile has recently undergone a business transformation and moved to an Agile business, as part of this provide you will search out and implement opportunities for the Data, Analytics and Insight Chapter to increase its impact in the business.

 

Key Responsibilities

As an Insight Analyst you will:

  • Manage and maximize our relationship with our Brand Tracking agency KPMG, to ensure that insights are delivered in a timely manage and to a high standard.
  • Supporting and challenging brand development across the full marketing mix to ensure it’s built on strong customer insight – from identifying unmet needs through to proposition development and testing
  • Reviewing brands performance via a robust measurement and work with the brands team to take action where and when needed.
  • Proactively search out best practise approaches to research and insight gathering – incl. the standardisation of key approaches to enable consistency & efficiency across Tribes & Squads
  • Building excellent partnerships with my internal stakeholders and agencies and reviewing the process/way of working with our key suppliers.
  • Communicating and democratizing insights and brands opportunities in an impactful way, using commercialization & storytelling skills to enable action and inspire innovation.
  • Receive and stress tested briefs from around the business, to develop them and implement the best solution for the business need.
  • Broad range of market research and analytical skills.
  • Project and people management (direct and transversal).
  • Ability to simplify the complex and generate precise insights then communicate them clearly.
  • Commercial and storytelling skills.
  • Combination of creative and analytical skills.
  • Belong to the Insight & Analytics squad responsible for end-to-end delivery of a product to deliver value to Tribes and Centres of Excellence

 

Essential Skills:

  • Ability to manage stakeholders at all levels to ensure they have access to the right data, at the right time, in the right place
  • Skilled at adapting communication for both technical and non-technical audiences
  • Long track record of creating compelling data visualisations
  • Highly numerate and logical
  • Ability to resolve data-related problems
  • Ability to collaborate and work effectively in a team
  • Comfortable with being the owner of a key business resource and managing this responsibility independently
  • Highly organised and able to juggle multiple priorities concurrently

We’ll be sending you emails about the status of your application. To make sure you receive these, please add @O2.com and @telefonica.com to your Safe Senders list.

We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  

Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus. 

We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  

Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 

If you have any questions around the role then please email ResourceTUK@o2.com who will be happy to help.