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Infrastructure Designer

Date: 04-Jan-2023


Company: Telefonica S.A.

It matters to us that Team O2 is as diverse as the communities we serve. 

We’re aware that we need more diversity in our senior leadership roles, so we welcome and encourage people from all backgrounds to apply. 

Whoever you are, O2 has a place for you. 

Come join us.


Location(s):  Flexible/Hybrid - Leeds/Manchester


Job Purpose


•    To participate, support and create infrastructure designs for portfolio projects in Virgin Media O2 (VMO2).  
•    To be a technical Subject Matter Expert (SME) relating to Data Centre infrastructure technologies – in particular complex project solutions relating to servers, virtualization, storage (including backup & archive), cloud technology and logical network configurations.
•    Engaging with Customers, stakeholders and peers to provide lead consultancy and guidance when required.
•    To capture planned approach for technical delivery in relevant design documentation and to review with peers in the delivery function to gain their review and acceptance.
•    Support technical procurement activity where required

Key Accountabilities


•    Engaging with projects to ascertain infrastructure requirements and to provide clear documentation/designs.
•    To provide consultancy to projects and peers as and when required.
•    To work with the delivery teams, to present designs and gain review/approval from those teams.
•    Create and develop long term and trusted partnerships with internal colleagues, customers and stakeholders by acting as the lead advocate, expert adviser, and communicator for the portfolio delivery service.
•    Managing multiple related and unrelated projects at any one time.
•    Be able to schedule work and prioritize milestones effectively.
•    Organizing and prioritizing projects and programs based on IT strategy/strategic roadmap/budgets and change schedules.
•    Network effectively, negotiate well and influence people.
•    Enable stakeholders and stakeholder teams to take credit and set them up for success..
•    Ability to handle difficult stakeholders, hold difficult conversations and make difficult (and sometimes unpopular) decisions and be able to clearly and rationally justify and stand by their own decisions.
•    Collaborating between the business and the IT function to ensure the portfolio is aligned.
•    Govern and continually improving the demand/supply and resource management processes.
•    Providing key stakeholders with detailed reviews and reports of the portfolio.
•    Work with stakeholders to shape and maintain the portfolio roadmap.

Specific Knowledge & Experience


•    A minimum of three years previous experience in infrastructure architecture and solution design, preferably strategic and analytical experience gained within a large commercial environment.
•    Excellent technical skills in modern data center technologies.  Desired skill sets include but are not limited to:
        o    server hardware 
        o    server virtualization (VMware, containers, micro services);
        o    storage knowledge (NAS, SAN, RAID concepts, file storage, block storage);
        o    cloud technologies (Azure, GCP and or AWS); 
        o    foundation services (automation, monitoring, asset management, security);
        o    multi-tenancy concepts (Cisco ACI, Juniper Contrail, VMware NSX);
•    A solid background in network concepts is also required including concepts of SDN, IPv4, IPv6, VLANs, subnets, DMZs to a level good enough to work with Network Design colleagues to produce integrated Solution Designs.
•    Preferably experience with databases (e.g. Oracle, SQL Server) in a High Availability configuration.
•    Preferably experience with security concepts, firewalls, compliancy and ISO 27000/27001.
•    A solid background in and/or operational experience of modern development methodologies and orchestration and automation toolsets would be beneficial – OpenShift, OpenStack, containers, Jenkins, Puppet, Ansible and Kubernetes.

•    Strong written and verbal communication skills, ability to form strong business relationships across multiple locations.
•    Timeliness in all actions with quality consciousness towards services received and provided.
•    Experience of project management techniques and methodologies including planning, resource allocation, prioritization, delivery and escalation.
•    Experience of analysing, assessing and resolving complex technology requirements, problems and issues.
•    Demonstrate strong mentorship, influencing and persuading skills, encourage colleagues and teams to change established processes and achieve improvements and best practice 
•    Understands, explains and presents complex technical ideas to both technical and non-technical audiences at all levels up to the highest in a persuasive and convincing manner. Has a broad and deep Data Centre knowledge coupled with equivalent knowledge of the activities of the business.
•    The ability of an individual to convey a level of confidence and professionalism, positively influencing and persuading others to take a specific course of action when there is no direct line of command or control.
•    Ensures appropriate technical standards and guidelines are defined when defining a Data Centre Infrastructure architecture.
•    Ensures best practices are adhered to in the adoption of new Data Centre Infrastructure technologies.
•    Researches, evaluates and selects from existing and emerging technologies the options best fitting operational, IT and business strategic needs

Specific Skills and abilities


•    Innovates with a customer focus.
•    Tenacious and relentless entrepreneurial drive for results
•    Striving to achieve simplicity and exceed expectations for customers and employees
•    Works across  matrix/footprint to achieve the best outcome for the business, customers, employees and shareholders
•    Ability to lead at scale across multiple priorities, continually innovating and creating new opportunities to deliver greater efficiency
•    Maintains awareness of industry direction for best practice design  and aligns trajectory against future business goals

Required critical competencies and behaviors


•    Accountable for contributing to the performance of the section against the Business KPIs
•    Accountable for acting as a member of their peer team to ensure success for their peer group and manager as a whole, not just their section
•    Accountable for ensuring that a culture of openness, challenge, respect, transparency, bravery and celebrating success.
•    Team Play – Support, encourage and engage in high performing team play.
•    Accountable for managing key stakeholder expectations and communications
•    Accountable for contributing to key business and sectional information on a weekly basis
•    Strong inter-personal and collaboration skills with the ability to interact at all levels, building and strengthening positive relationships at every touch point
•    Ability to work unaided and under pressure to meet often challenging timescales
•    Accountable for contributing to the required Management reporting and to the timetable and timescales required
•    Displays energy and passion to achieve and exceed stretching objectives often delivering within tight timescales
•    Displays strong relationship building, collaboration and influencing skills
•    Displays high personal integrity and strong mentorship qualities
•    Displays flexibility in approach to work and able to perform under pressure
•    Able to dynamically respond to both strategic and tactical operational management requirements
•    Able to deal with internal and external customers, including management & senior management.
•    Strong critical thinking
•    Commercial awareness of the external environment and the ability to “think outside the box”
•    Displays high levels of self-awareness and emotional intelligence in all situations


We’ll be sending you emails about the status of your application. To make sure you receive these, please add and to your Safe Senders list.

We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  

Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus. 

We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  

Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 

If you have any questions around the role then please email who will be happy to help.