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Head of Stores

Date: 13-Jan-2021

Location: SLOUGH, GB

Company: Telefónica S.A.

Here at O2, we’re about technology that creates exciting experiences. It’s why there are over 25 million people who choose to live life on O2. 


Being part of Telefonica, one of the world’s most creative digital companies, we’re able to open up all sorts of possibilities – not just for customers, but for the people who work for us, too. 


Great benefits. Great rewards. High-quality training. Ongoing career development. Flexible working. These are just some of the reasons we attract great talent. 


Our inclusive approach to recruitment helps us be a true reflection of our customers and their communities. That’s why everybody’s welcome at O2 – it’s time to get everyone in the room. 


As part of the Online, Stores and Supply Chain leadership team, reporting to the Director of Channels, this team are responsible for executing the channel strategy and interface directly with over 25 million O2 customers across the UK. 


The Head of Stores role works closely alongside the Head of Online, Head of Supply Chain and Head of Third Party Relationships as the voice of the customer across the business.


You will lead a team of people including 2 Territory Leaders who have responsibility for c.200 stores each.

Responsible for delivering an exceptional customer experience and commercial performance in over 400 stores across the UK.  The estate compromises of a mix of both company owned and franchise.  


With a team of over 2000 (excluding franchise stores), your role will be vital in creating a clear strategy and leadership to deliver outstanding commercial returns.


Key responsibilities:

•    Create the channel strategy centred on creating a simple, customer focussed multichannel business
•    Build a low cost retail business of the future that is streamlined and digitised
•    Create and deliver operational brilliance across all stores
•    Financial control of payroll budget
•    Delivery of KPIs from a balanced scorecard that includes sales, service, customer and employee satisfaction
•    The voice of the stores and the customer across the business


What we need from you:
•    Experienced multichannel retail leadership with strong people management skills
•    Experienced in defining and leading large change programmes
•    Ability to think and act strategically
•    Demonstrable experience of leading, motivating and building high performing teams
•    Commercially minded, with the ability to interpret and act on complex sets of data and drive to a commercial outcome 
•    Willingness to challenge the status quo and adopt innovative change mechanisms
•    Delivery focussed with a passion for flawless execution and a track record to match

We’ll be sending you emails about the status of your application. To make sure you receive these, please add and to your Safe Senders list.


We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  


Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus. 


We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  


Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 


If you have any questions around the role then please email who will be happy to help.