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Head of Artificial Intelligence & Data Insights

Date: 18-Nov-2021

Location: SLOUGH, GB

Company: Telefonica S.A.

 

It matters to us that Team O2 is as diverse as the communities we serve. 

We’re aware that we need more diversity in our senior leadership roles, so we welcome and encourage people from all backgrounds to apply. 

Whoever you are, O2 has a place for you. 

Come join us.

About the role:

 

Reporting to the Director of Market Development, the purpose of the role is to develop Artificial Intelligence and Data Insights business opportunity with full P&L accountability.  You’ll be responsible for the portfolio P&L growth, taking into account lifetime costs to serve and to develop and deliver the product portfolio and future roadmap which will be fully aligned to the Product Strategy, simplified technology architecture and commercial frameworks.   

 

Key Accountabilities and Deliverables:

 

  • Defining and owning the product lifecycle and customer journey to ensure successful growth of the product portfolio. Ensure an exciting and evolving digital customer experience with emphasis on emerging capabilities
  • Create the go-to-market plan, including understanding competition, the addressable market, setting target audience and objectives, developing compelling internal and external creative assets, and ensuring we drive awareness, engagement and adoption
  • Lead planning & execution of product launches, line extensions & GTM campaigns across our full product portfolio, resulting in revenue and margin growth, and happy customers
  • Develop the product positioning, and messaging across our offerings, considering value proposition, target audience and competitive landscape.
  • Develop the eCommerce digital (web, mobile and social) strategy and oversee the delivery of that strategy.
  • Develop a zero-touch / 100% digital commercial process (intent, acquisition, development, retention, end)
  • Responsible for the attainment of financial targets for the digital / e-commerce platforms
  • Ensure performance and effectiveness in terms of sales, advertising, PR, digital and trade marketing activities.
  • Optimisation and continuous improvement of the solutions delivered, to ensure we maintain customer service level, engagement and satisfaction.

 

Essential skills:

 

  • Experience in Product Marketing and/or Category Management, has been a leading contributor in market research and GTM activities
  • Experience in managing complex projects and cross-functional stakeholders
  • Experience in SaaS B2B and B2C offerings
  • Experience in shaping strategy and executing through multiple phases of business growth in a B2B SaaS business

 

Desirable skills:

 

  • Hands-on/operationally driven, whilst also able to function at highly strategic levels
  • Solid experience with online marketing tools and web-based technologies
  • Agile and Kanban ways of working
  • Experience leading e-commerce teams
  • Demonstrable experience in a high achieving, fast-paced environment
  • Is customer-driven and data-driven/ metric focused and highly numerate and analytical
  • A strong communicator with excellent influencing skills

 

Additional information:

Closing Date: 18th November 2021

 

We’ll be sending you emails about the status of your application. To make sure you receive these, please add @O2.com and @telefonica.com to your Safe Senders list.

We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  

Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus. 

We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  

Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 

If you have any questions around the role then please email ResourceTUK@o2.com who will be happy to help.