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Delivery Manager - 12 Month FTC

Date: 10-Jun-2021

Location: SLOUGH, GB

Company: Telefonica S.A.

It matters to us that Team O2 is as diverse as the communities we serve. 

We welcome and encourage people from all backgrounds to apply.   

Whoever you are, O2 has a place for you. 

Come join us.

 

 

About the Team

 

Business Service Management (BSM) is responsible for the delivery of managed IT & communications services to O2’s business customers within the UK, building on an industry-leading record of high customer satisfaction within its mobile and ICT business.

To manage the delivery and implementation of new mobile, data & ICT services for O2 Business Customers, with awareness and use of the defined delivery methodology, ensuring that services are delivered on time and to contracted customer requirements.

 

Key Responsibilities

 

  • To deliver the porting, on boarding, novation and migration of a customer’s mobile and ICT services to O2 customers, adhering to time, cost and quality parameters.
  • To maintain familiarity with O2 Business service propositions.
  • To deliver customer agreed requirements within agreed timescales and with minimum disruption to the customer’s business.
  • Work closely with a virtual team that may include 3rd party suppliers.
  • Agree and finalise the customer’s requirement, taking into account the deliverables, risks and constraints, to form a virtual delivery team capable of dealing with the technical, commercial and quality aspects of the requirement and delivering it within the agreed timescales.
  • Facilitate customer meetings and to provide all agreed documentation to the virtual team, monitoring progress and following the agreed escalation procedure when necessary in order that the customer delivery and implementation remains on track.
  • To ensure customer satisfaction is gained, maintained and measured to help O2 increase overall customer satisfaction scores.
  • Champion customer issues through to resolution, identifying root causes and working with the wider team to avoid recurring issues and document where necessary.
  • To share information with, and support fellow team members and colleagues across the business to enhance common understanding and best practice.
  • To realise and maximise account revenue for O2 as early as possible by delivering against targets and objectives and where possible identifying other revenue opportunities in order to contribute to the business revenue target.

 

Key Skills/Experience

 

  • People management skills (leadership, empathy, listening, relationship building, confidence, responsiveness)
  • Organisational skills (planning, problem solving, listening, decision making, negotiation)
  • Delivery Management and/or Project Management experience
  • Oral and written communication skills
  • Excellent presentational skills
  • Self - motivation and an ability to work under pressure and to tight timescales
  • Managing customer delivery tools and techniques
  • Knowledge of mobile and ICT products and services
  • Commercial awareness e.g. contract and financial familiarity
  • Microsoft Office applications (Microsoft Project an advantage but not essential)
  • Knowledge of O2’s billing systems

 

Additional Information

 

This role requires frequent travel and some overnight stays

Additionally, you will require a full driving licence

 

Grade: MPG4

Role Closing Date: 24/06/2021

Location: Flexible

 

 

 

We’ll be sending you emails about the status of your application. To make sure you receive these, please add @O2.com and @telefonica.com to your Safe Senders list.

 

We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  

 

Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus. 

 

We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  

 

Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 

 

If you have any questions around the role then please email ResourceTUK@o2.com who will be happy to help.