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Analytics Manager

Date: 09-Sep-2022

Location: SLOUGH, GB

Company: Telefonica S.A.

It matters to us that Team O2 is as diverse as the communities we serve. 

We’re aware that we need more diversity in our senior leadership roles, so we welcome and encourage people from all backgrounds to apply. 

Whoever you are, O2 has a place for you. 

Come join us.


Job grade: PCGU / VM Level 5

Location(s):  Slough 

Closing Date: 25/08/2022


About the role


We are transforming our business by putting data driven insight at the heart of everything we do.


The BI & Performance measurement team, sitting in our Data, Insights & Analytics function, ensures we are measuring, monitoring and optimising the performance of our business against objectives and in the context of a very competitive marketplace.


We have c.20m customers and a wealth of structured and unstructured data including (but not limited to):

•    Transactions and billing, 
•    Detailed customer call records (millions per day)
•    Usage of our loyalty programme (million per month) 
•    Geographical data (millions of points per day) 
•    Profitability of each customer
•    Network usage


You will have the opportunity of leading the econometrics delivery in our business, with one other team member working on some challenging and fascinating problems in a data rich environment.


The BI & Performance Measurement team is an important part of our newly defined Data & Analytics Strategy, driving data to the core of O2 to ensure right time insights to empower our leaders and our business to make better and quicker decisions.



About the role



The Analytics Manager is part of the Decision Support area of our BI & Measurement team.  The role is required to have experience in some elements of the analysis, insight generation and measurement lifecycle, working with stakeholders to understand their business challenges and their KPIs to ensure the business intelligence we provide is truly actionable and drives value.  In particular this role will focus on bringing what we know about the customer to the business via self-serve.


Enthusiastic and energised about data, working as part of a team you will extract particularly powerful empirical insights from internal and external data, creating robust metrics using a variety of tools and techniques (e.g. SQL & SAS),  presenting results via strong visualisations to hundreds of users (in tools such as MicroStrategy). This could include scenario planning tools to help the business make faster and better decisions.  

You will need some experience in joining the right data together in such a way that with a dashboard built over the top, business questions can be answered.  You will lead projects with senior level stakeholders in our business, ensuring that the dashboards are embedded and insights being drawn from them are truly driving value into our business. The role is core to the development of dashboards and reporting across the Joint Venture including the Executive Team scorecard.


Key Responsibilities


•    Build a deep understanding of the business issues to be solved and frame the ‘right’ questions to be addressed.
•    Be able to work on own initiative to identify appropriate analytical solution(s) to a range of business challenges, with support from senior members of the team as required
•    Some experience in turning data into visualisations that are easy to navigate and provide the right level of detail for different roles in the business
•    Have good interpersonal skills to build effective business relationships
•    Present clear recommendations and action plans and measure outcomes. 
•    Work closely with IT and our Accelerate O2 transformation programme to leverage requirements for data, access and toolsets


Skills & experience


•    Passionate about data and analytics and the value that can be created through information exploitation
•    Numerate and technically strong, using some or all of SQL / SAS / and willing to learn others. Some experience of Visualisation methods / tools is essential e.g. Microstrategy
•    Good presentation skills and an ability to talk to people at all levels of the business and make the complex, simple
•    Ability to work simultaneously across a number of projects, managing your own time and projects to deliver results


Key Stakeholders


•    Senior members of the BI&Measurement team and wider DI&A and equivalent teams within Virgin Media

•    Business stakeholders across Marketing, Sales, Operations/Networks and Finance – typically WLT and below
•    IT / BI – typically WLT and below


We’ll be sending you emails about the status of your application. To make sure you receive these, please add and to your Safe Senders list.

We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  

Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus. 

We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  

Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 

If you have any questions around the role then please email who will be happy to help.