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Analytics Analyst

Date: 18-Feb-2021

Location: SLOUGH, GB

Company: Telefónica S.A.

12 Month Fixed Term Contract

Location: Slough

Homeworking until we return to the office

 

We are O2, the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.A. We put our 25 million UK customers at the heart of everything we do, so we can use our technology to connect them to the experiences they live for.

 

And just like our customers, we open up exciting possibilities for our employees too. Great benefits. Generous rewards. High-quality training. Ongoing career development. These are just some of the reasons to join us.

 

We’re always on the lookout for great talent, and we’re all about inclusivity. We want to be a true reflection of our customers and their communities, to help us make the best decisions. That’s why everybody’s welcome at O2 – it’s time to get everyone in the room.

 

What do the team do?

 

We are transforming our business by putting data driven insight at the heart of everything we do.

 

The Analytics team in our Data, Insights & Analytics function, works with the wealth of data we have, to create new capabilities, measure business performance and generate insight so that the business can make faster and better decisions working in collaboration with other areas of the business both in Consumer and SMB/Enterprise space.

 

We have c.20m customers and a wealth of structured and unstructured data including (but not limited to):

  • Transactions and billing
  • Detailed customer call records (millions per day)
  • Usage of our loyalty programme (million per month)
  • Geographical data (millions of points per day)
  • Profitability of each customer
  • Network usage

 

You will have the opportunity of joining a growing team working on some challenging and fascinating problems in a data rich environment.

 

How will you fit into this?

 

The Analytics Analyst is required to have experience in some elements of the analysis and insight generation lifecycle, working with stakeholders to understand their business challenges to ensure the hypothesis and analytics we produce is truly actionable and drives value.

 

Enthusiastic and energised about data, working as part of a team you will extract particularly powerful empirical insights from internal and external data, using a variety of tools and techniques (e.g., SQL & SAS).

 

You will work closely with senior analysts in the team and stakeholders across the business to ensure insights are delivered in a timely manner and actionable way.

 

Some of the more specific responsibilities:

 

  • Build a deep understanding of the business issues to be solved and frame the ‘right’ questions to be addressed
  • Be able to work on own initiative to identify appropriate analytical solution(s) to a range of business challenges, with support from senior members of the team as required
  • Have good interpersonal skills to build effective business relationships
  • Present clear recommendations and action plans and measure outcomes
  • Collaboration with the research team to present “one voice” to the business of insights about the customer
  • Work closely with IT and our Accelerate O2 transformation programme to leverage requirements for data, access and toolsets

 

What we need from you:

 

  • Passionate about data and analytics and the value that can be created through information exploitation
  • Numerate and technically strong, using some or all of SQL / SAS / and willing to learn others
  • Good presentation skills and an ability to talk to people at all levels of the business and make the complex, simple
  • Ability to work simultaneously across a number of projects, managing your own time and projects to deliver results

 

Additional Information:

 

Grade:  MPG4

Salary and benefits:

We’re looking to pay a competitive salary (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care, holiday entitlement and lots of flexible benefits. We also believe a great work-life balance is important, so we’re open to considering part time and flexible approaches to working. Like to know more? Feel free to raise it.

 

If you have any questions about the role then please email ResourceTUK@o2.com who will be happy to help.