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Agile Coach

Date: 14-Jan-2022

Location: SLOUGH, GB

Company: Telefonica S.A.


Tesco Mobile is the UK’s largest MVNO with over 5 million customers and industry leading customer satisfaction.  We’re a totally unique business, a 50/50 joint venture between Telefonica O2 and Tesco that launched back in 2003.

Being part of Telefonica, one of the world’s most creative digital companies, we’re able to open up all sorts of possibilities – not just for customers, but for the people who work for us, too. 

Great benefits. Great rewards. High-quality training. Ongoing career development. Flexible working. These are just some of the reasons we attract great talent. 

Our inclusive approach to recruitment helps us be a true reflection of our customers and their communities. That’s why everybody’s welcome – it’s time to get everyone in the room. 

Location: Welwyn Garden City or Slough


Tesco Mobile is a totally unique business, a 50/50 joint venture between Tesco and Telefónica O2 that launched back in 2003 and has gone from strength to strength as we’ve launched into new services, markets and customer propositions.


Working at Tesco Mobile means being employed by one of our joint venture shareholders – Tesco or Telefónica O2. Our head office roles are advertised with Tesco or Telefónica O2 and retail roles are advertised through Tesco.


Our culture is uniquely Tesco Mobile with a great sense of community, but with all the benefits of working for one of the shareholders as well.


We’re all about the customer and their experience. So if you’re as passionate as us about changing customer experiences for the better in the mobile world, this could be the job for you.


What do the team do?


As an Agile Coach you'll sit within the Centre of Excellence (CoE) for Strategy and Agile.


We are a team of five Agile Coaches. Our Technical Product Owner Chapter and Product Tribe Product Owner Chapter also sit in this CoE.


How will you fit into this?


As one of five Agile Coaches at Tesco Mobile, you are responsible to help train our squads (teams) and tribes on the Agile methodology and oversee the development of Agile teams to ensure successful adoption of Agile at Tesco Mobile and the delivery of our OKRs.


You are responsible for guiding teams through the implementation process and will need to encourage colleagues to embrace the Agile method. Your ultimate goal is to arm our Agile teams with the right knowledge, tools and training so that they’ll be able to use Agile to its full potential.


Some of the more specific responsibilities:


Our five Agile Coaches are responsible for a specific area of the organisation; however, you will need to support other coaches areas as and when the business requires.


As Tesco Mobile is in transition to becoming an Agile company, your key responsibilities will be to:

  • Support the Product Owners, Tribe Leads and Squad Members in the Product Tribe
  • Learn, practice, and start adopting the Agile principles and practices


What we need from you:


  • Confident to bring Agile practices, principles and values to the organisation:  predominately at squad and tribe level
  • Experience working with teams (using any kind of Agile practices)
  • Understands the clear difference between Product Owners, Chapter Lead and Squad Member roles
  • Having been in any of these roles is an asset
  • Strong communication and interpersonal skills
  • Able to invite non-aggressive discipline in following the prescriptive Agile ceremonies
  • Is capable of navigating conflicts at the team level using some of the well-known frameworks in the Agile community (NVC, Clean Language, Difficult Conversations, etc)
  • Understands and can facilitate team's growth in maturity using any of the well-known frameworks in the Agile community (5 Dysfunctions of a team , Integral Theory, Tuckman's Stages, etc)
  • Has any sort of personal development practice embedded in their life (Emotional Intelligence, Mindfulness, Coaching etc)
  • Demonstrates knowledge and experience in some of the well-known Agile frameworks at the squad and team level (Scrum, Kanban, XP, etc)
  • Is familiar and has some experience with some innovation frameworks (Design Thinking, Lean Start-Up, Design Sprint, etc)
  • Has completed any kind of training or certification in Teams Coaching or Facilitation


Additional Information:


Grade:  PCGT


We have recently announced that we will be moving towards a more blended working week – combining office and remote working, leveraging the advantages of face-to-face connectivity and enjoying the flexibility and productivity of remote working.


Our base will be the office, where we connect, collaborate and innovate – and there will be the expectation for everyone to be physically together more time than apart. For Head Office roles we therefore expect colleagues to spend a proportion of their time in the office location listed on the Job Description.


We are supportive of colleagues having conversations with hiring managers about what office presence will look like in the context of the role.


Salary and benefits:





We’ll be sending you emails about the status of your application. To make sure you receive these,   please add and to your Safe Senders list.

We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  

Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus. 

We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  

Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 

If you have any questions around the role then please email who will be happy to help.