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O2 Call Centre Advisor (Recontracts)

Date: 28-Aug-2021


Company: Telefonica S.A.


O2 are building a brand-new team to support our INBOUND customer calls!


Do you already have some experience working within a busy call centre or have you worked within a Sales or Customer Service environment? If so, take a look through what’s on offer…

Here’s just a few of the great things that come with being a part of our Recontracts family:

  • A competitive salary of £23,036 + generous commission structure (up to £1500 per month) + end of year bonus
  • We have recently been voted one of the best places to work by Glassdoor
  • Salary factors in the Mersey Bridge Toll for anyone travelling from Liverpool
  • Variety of shift patterns available, between 8am to 8pm Monday to Friday, early 6pm finish on a Saturday. You will never be asked to work a Sunday! We will discuss a shift pattern that will work best for you at interview.
  • Initial 6 weeks training and team bonding with final “Graduation”
  • Become one of our team “FUNSTERS” to help organise activities such as “Pass the virtual tennis ball” & “Chip butty day”
  • Access to BOTH Virgin Media & O2 benefits (Broadband/TV & Mobile deals)
  • Flexibility to work from home a few days a week – the rest based on-site in our lively Preston Brook hub


A bit more about the team:


Become part of our wider Sales & Retention team whose role is to retain and grow our customer base, connectivity and create brand loyalty wherever possible. 

The team sells mobile, sim only, and connected devices like laptops and tablets. We also sell smart tech, accessories and added services like Disney Plus and Apple Music.


How will you fit into this?


As a Recontracts Advisor your role is to protect, maintain, and increase O2’s customer base. You will do this by putting the customer at the heart of your thinking, ensuring each customer obtains the best possible value from all their interactions with you.

Working collectively as part of a diverse team you’ll be expected to deliver the most unique customer experience by using our business values: Brave, Real and Together.


What do we need from you?


  • A self-driven and motivated attitude
  • The ability to demonstrate flexibility in thinking, showing drive and passion in achieving results and a world class service
  • Passionate about working in an environment where the priority is ensuring our customers are equipped with the products they need
  • Previous experience in a call centre, sales, or customer service environment
  • A proven track record of delivering to/exceeding targets, and meeting deadlines


So where do we go from here?


If you’ve had a read through our advert and you’d like to learn more about this opportunity, then please apply through our careers page. If you pass our initial CV sift, then the next stage will be a pre-recorded video interview for you to complete and answer some initial questions. If you then make it through to our shortlist, then one of our recruitment team will be in touch to arrange a call and get you booked in for a Virtual interview across Microsoft Teams with the Hiring Manager.


Additional Information:


Grade: CSA2

Number of Vacancies: 15


Salary and benefits:


We’re looking to pay a competitive salary. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care, holiday entitlement and lots of flexible benefits. We also believe a great work-life balance is important, so we’re open to considering flexible approaches to working. Like to know more? Feel free to raise it.

If you have any questions about the role then please email who will be happy to help.