Global Account Manager

Date: 29 Mar 2024

Location: MIAMI, US

Company: Telefonica S.A.


Global Solutions delivers integrated fixed, mobile, satellite, security, cloud, IT, IoT and digital services to some of the world’s top multinationals and corporations. It also provides global telecommunication services for fixed and mobile carriers, ISPs and content providers. We are a multicultural organisation, with more than 900 employees, working in over 40 countries and speaking more than 15 languages. Consider us for your communications and IT solutions from Beijing to London, Miami to Madrid or Rio de Janeiro to Paris. Find more about us at



The Telefónica Global Solutions USA Sales team is responsible for winning and looking after our biggest and most valuable customers around the world with HQ or business in USA. We create solutions from across Telefónica Global Solutions’ portfolio of products and services for major multinational clients.


Job duties

  • Achieve assigned sales quota in designated strategic accounts worldwide.
  • Penetrate accounts and establish personal presence at the executive level in the US, in particular at the assigned portfolio of Accounts.
  • Identify and close new accounts.
  • Grow sales and revenues in existing accounts.
  • Identify customer needs, proactively discuss about market trends and create customer discussion in a trusted advisor role to generate new leads and funnel.
  • Transmit the customer’s needs inside the organization.
  • To challenge the customer and Telefonica to create the best solution at the best price to win the opportunities.
  • Coordinate and bring together all the right Telefonica parties to deliver a solution such as Pricing, Legal, Engineering, Provisioning, and International Services.
  • Draw up offers with the partnership of the Pre Sales engineering team.
  • Work with product marketing and pre-sales teams in presenting our product portfolio and customizing our value-added services to fit customer's IT Global Strategy.
  • Complete strategic customer account plans that meet company standards.
  • Maintain high customer satisfaction ratings.
  • Build strong relationships with customers at all levels. Build trust and loyalty with users, influencers, championsand C-level executives to retain and expand business opportunities.
  • Supervisory duties: no.



  • Bachelor’s Degree in Business Administration, telecom/electronic Engineering, Marketing or related field.
  • Familiar with techonologies in the IT, Security, Mobile, IoT, Telecomms, SW and Digital area.
  • MBA would be a plus.


Specific skills:

  • Business Development- Develop unique ways to grow the business with your customer and provide solutions to management in the face of challenges.
  • Strategic planning to achieve business objectives.
  • Uncover customer opportunities and build a plan to convince them to “win” with our brand. Identify potential setbacks and develop and execute plan for each.
  • Customer behaviour & preferences. 
  • Strong sales development. Do what needs to be done to win the business.
  • Self management: candidate is senior enough to understand and manage the rol and the escalations when needed.
  • Thorough Business Planning- think outside the box to find contingencies and ways to overcome obstacles.
  • Resolves complex situations while maintaining customer satisfaction.
  • Effective communication, self- confidence and effective interpersonal skills.


Technical knowledge

  • PC, Windows, Office 365, Salesforce


Experience required

  • +10 years of experience in the Telecom/IT sector in Sales positions. At least 4 with multinational corporations as customers in USA.
  • Experience with multinational markets, managing complex international projects.



  • Fluent in English ( Spanish a plus).



  • Domestic and some International travel will be required


Position location

  • Miami as a first option but open to other locations in USA.


#UnidadesGlobales #B2B


If you join Telefónica

You join almost 100 years of history, you join a team of 106 nationalities present in more tan 35 countries. You join a team that works to connect people wherever they are. We are leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our clients: network, IoT, cloud, security, innovation etc. Here, at Telefónica you count with everything you need to be the best you. We need people like you that wants to take this challenge of creating the Telefónica of tomorrow.

Telefonica is committed to the new working ways. Under our proposition “Disconnect to Reconnect” we have applied the Digital Disconnection.

You join a company whose activity is governed by its code of ethics, Our Responsible Business Principles. We are looking for people who identify with them, who help us make decisions based on integrity, commitment and transparency and who are committed to ethical management, promoting fairer and more sustainable social and environmental development.



We strongly believe diverse and inclusive teams become more innovative and they achieve improved results. Telefonica aims to promote and guarantee a place for everyone, just the way we are: gender, age range, sexual orientation and/or identity, culture, creed, disability or any other personal condition.