User Research

Customer Digital Product area is hiring a passionate User Research Lead that wants to join the product discovery and strategy definition of Telefónica main app in 4 countries. Our mission is to drive digitalization to Telefónica clients, leveraging from our customer preferred channel and proven digital platform. 

As a Lead UX Researcher, you'll be responsible for leading and executing research that generates a deep understanding of users to inform product and service development. You will work closely with interdisciplinary teams, leading the design and implementation of qualitative and quantitative studies. In addition, you will be the focal point for integrating user research best practices and promoting a user-centric culture within the organization. 

Responsibilities: 

• Plan, coordinate, and execute high-impact user research that addresses key user needs and challenges. 
• Lead the development and implementation of research strategies, suggesting appropriate approaches and methodologies to gain valuable insights into users. 
• Conduct qualitative and quantitative studies, including interviews, focus groups, user tests, workshops, surveys and data analysis. 
• Collaborate closely with product design, development, and management teams to translate research findings into practical, user-centric solutions. 
• Effectively communicate research findings to different audiences, including internal teams and external stakeholders. 
• Mentor and support other user researchers within the team, fostering professional growth and skill development. 

Required Skills: 

• Demonstrated experience in leading user research in agile environments. 
• In-depth knowledge of both qualitative and quantitative user research methods and techniques. 
• Excellent verbal and written communication skills in Spanish and English. 
• Strong analytical skills and ability to synthesize complex data into clear, actionable insights. 
• Experience using tools such as UserZoom, Miro, Figma, Jira, and Confluence for research and team collaboration. 
• Ability to work effectively in a multidisciplinary and collaborative team environment. 
• Results-oriented and ability to manage multiple projects and priorities simultaneously. 
• Excellent time management skills and ability to meet proposed deadlines. 

Soft Skills: 

• Empathy and ability to understand users' needs and motivations. 
• Critical thinking and the ability to question assumptions and seek innovative solutions.
• Adaptability and willingness to face new challenges and learn constantly. 
• Leadership skills and ability to influence and motivate others in a collaborative environment. 
• Excellent teamwork and collaboration skills. 

Education & Experience: 

• Bachelor's or university degree in related areas, such as Psychology, Sociology, Design, or similar fields. 
• Minimum 5 years of experience in user research, preferably in leadership roles. 
• Additional certifications or trainings in user research methodologies are a plus

If you join us, we offer you...

• Work in a dynamic team and be part of challenging projects that will allow you to play a leading role in the transformation of the company.
• An interesting package of social benefits (luncheon vouchers, health, life and accident insurance, pension plan, flexible compensation plan...).
• A flexible working environment with hybrid models of face-to-face and telecommuting.
• Access to a wide range of continuous learning opportunities for you to grow with us.
• Participate in volunteering programmes, social actions, international mobility, off-site... 

#UnidadesGlobales#CDO
 

If you join Telefónica
You join almost 100 years of history, a team of 106 nationalities present in more than 35 countries. You join a team that works to connect people wherever they are, without borders. A team that is leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our clients: Network, IoT, Cloud, Cybersecurity, Innovation, etc. At Telefónica you have everything you need to create the best version of yourself. We need people like you to join this great challenge, who want to create the Telefónica of tomorrow.
 
At Telefónica we are committed to new ways of working and we are leaders in the implementation of Digital Disconnection under the "Disconnect to Reconnect" principle.
You join a company whose activity is governed by its code of ethics, Our Responsible Business Principles. We are looking for people who identify with them, who help us make decisions based on integrity, commitment and transparency and who are committed to ethical management, promoting fairer and more sustainable social and environmental development.
 
#WeAreInclusive
We strongly believe diverse and inclusive teams become more innovative and they achieve improved results. Telefonica aims to promote and guarantee a place for everyone, just the way we are: gender, age range, sexual orientation and/or identity, culture, creed, disability or any other personal condition.