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TTech_Product Manager & Service Designer

Fecha: 11-sep-2021

Ubicación: MADRID, MD, ES

Empresa: Telefonica S.A.

WHAT IS TELEFONICA CYBERSECURTY & CLOUD TECH? 

 

We are a team of professionals, a global family of experts who are dedicated to ensuring that 5.5 million companies, from the largest to the smallest, can focus on their business, leaving everything else in the hands of a reliable technology partner. 

 

We attach importance to technology and the passion for it, but also to talent and human quality. We work as a team to grow as professionals, but also as people. Because without people, companies would not exist Innovation and continuous learning are our pillars. 

 

We look for new ways of doing things, crazy ideas, experimenting and having fun. We are looking for people with initiative, fresh ideas and enthusiastic about what they do. 

 

WHAT DO WE DO ON THE TEAM? 

 

You will join the SASE & Cloud Networking Product Marketing unit in charge of defining the strategy, the product plan and roadmap and designing the customer journey for all the SASE & Cloud Networking products to be developed within TTECH. We incubate the most strategic projects aiming to transform our company and those that can create a competitive advantage in our markets. Inside the Product Marketing Unit, we continously explore the future to bring technology innovations all over the world to our products and services. Those accepting the challenge of joining the team, should share this innovative and entrepreneurial spirit and our passion for building the future of the cloud, networking and security services

 

WHAT WOULD BE YOUR MAIN RESPONSABILITIES?  

 

  • Define product value proposition based on user needs (both clients and company users) and market trends.
  • Plan, perform and analyze user researches to gather insights and design meaningful products that meet user needs and our value proposition.
  • Design customer jouorney for services in order to identify client pains in current process and generate service improvement opportunities.
  • Design service blueprints that involve multiple stakeholders to identify internal pains in current process and generate commercial and operative improvements in the service.
  • Define go to market strategies including the materials needed such as sales collaterals, sales argumentaries and other marketing materials.
  • Help design teams to generate an improved user experience for client by defining user flows and wireframes.
  • Define product’s US (user stories) with the design team balancing user experience needs and technical challenges and limitations when needed.
  • Prioritize US in the different releases of the product taking into account the company strategy, client needs and development difficulty.
  • Select the US to be implemented in the sprint with the Operations Lead.
  • Perform user tests to validate de designed product/service and create a product improvement roadmap to ensure client engagement.

 

AND FOR THAT, WE THINK IT WOULD BE IDEAL FOR YOU TO HAVE... 

 

  • 2 years of experience as a service designer/product manager in cloud networking products.
  • Knowledge of service design and customer centered tools and frameworks (eg. CJM, blueprint, USM, etc.)
  • Knowledge of user research methodologies and previous experience in performing these with highly technical B2B profiles.
  • Knowledge of agile and digital product development methodologies.
  • Previous experience designing client flows for networking products or products with high technical component.
  • Previous experience designing digital products with complex data model environments and development limitations.
  • Previous experience transforming complex technical solutions into digital products that are usable and comprehensible by clients.     
  • Previous experience interacting with technical and operations profiles in products with high SW development component.
  • Knowledge of digital user testing tools (invision, figma prototype, sketch prototype, axure…etc.
  • Advance level of english, B2.
  • At ease in a fluid, uncertain environment.
  • Decisive.
  • Driven, self-motivated, results oriented.
  • Excellent stakeholder management (internal and external)
  • Inventive, innovative.
  • Resilient.
  • Courageous.
  • Risk taking and management.
  • Willingness to learn.

 

When you join Telefónica 

 

You join almost 100 years of history, a team of 106 nationalities present in more than 35 countries. You join a team that works to connect people wherever they are, without borders. A team that is leading the digital revolution with the illusion of the first day in all our businesses, creating the best digital ecosystem for our customers: Network, IoT, Cloud, Cybersecurity, Innovation etc. In Telefónica you have everything you need to create the best version of yourself. We need people like you who join this great challenge, who want to create tomorrow's Telefónica.

At Telefónica we are committed to new ways of working and are leaders in the implementation of Digital Disconnect under the principle "Disconnect to Reconnect". 

 

#WeAreDiverse 

 

We are convinced that diverse and inclusive equipment is more innovative, transformative and achieves better results. That is why we promote and guarantee the inclusion of all people regardless of gender, age, sexual orientation and identity, culture, disability or any other personal condition.