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OB Product Manager

Fecha: 01-dic-2022

Ubicación: MADRID, ES

Empresa: Telefonica S.A.

Telefónica Customer experience team is hiring a product manager (3+ years PM experience) that wants to join the team and lead the product development and strategy definition of Telefónica´s digital channels (app/web) in one of the countries of its footprint. 

 

About us 

Telefónica Customer Experience´s mission is transversal to all areas of the company. We aim to enrich people's lives by building digital relationships that are relevant, personalized and offer value to our customers, generating at the same time positive impacts on the company's Customer Lifetime Value (CLTV). 

 

We place the customers at the center of these experiences and facilitate their relationship with the company, always ensuring consistency across channels (app, web, retail, call center, tv...) 

 

As Group Product Manager, you will: 

  • Prioritise and define the roadmap of your market. You will define and develop a roadmap for one of Telefonica´s Operating business and define quarterly goals that are in line with the overall product strategy. 

  • Identify customer and business needs. Work with business stakeholders to identify and analyse opportunities to improve our products and translate these into clear user stories for your team. 

  • Own the product backlog. Build and prioritise, ensuring the team is working on priorised items. 

  • Support the development team by understanding and providing customer and product knowledge and facilitating the understanding of product features, being a point of contact between them and the Business 

  • Work closely with the Digital Analytics team to make sure that all user feedback and analysis are incorporated within your products. 

  • Collaborate with the entire product team to develop a long-term product vision and roadmap. Support the exchange of knowledge and experience between country product managers 

  • Be the ‘go to’ person within your team and for the stakeholders in the market for all queries and questions about your product. 

 

Basic Qualifications 

  • 2-3 years working experience in the development and delivery of digital products. 

  • Experience owning roadmap strategy and definition. 

  • Understanding of product and design concepts such as UX/UI, customer journey, A/B testing, prototyping, etc. 

  • Confident working in an agile environment. 

  • Experience working with cross functional and remote teams. 

  • Ability to communicate effectively with all the stakeholders and enjoyment for taking ownership. 

  • Advanced level of English. Portuguese and German are a plus. 

  • Experience working with Tools/software such as JIRA, confluence, Teams,  miro etc. will be an added advantage. 

 

The Skill set 

  • Strong analytical thinking, attention to detail and problem-solving skills 

  • Healthy obsession for delivery and impact. 

  • Good communication skills with technical and design teams. 

  • Highly organised, motivated, and able to work well as part of a close team. 

 

 

If you join Telefónica

You join almost 100 years of history, you join a team of 106 nationalities present in more tan 35 countries. You join a team that works to connect people wherever they are. We are leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our clients: network, IoT, cloud, security, innovation etc. Here, at Telefónica you count with everything you need to be the best you. We need people like you that wants to take this challenge of creating the Telefónica of tomorrow.

Telefonica is committed to the new working ways. Under our proposition “Disconnect to Reconnect” we have applied the Digital Disconnection.

 

#WeAreInclusive

We strongly believe diverse and inclusive teams become more innovative and they achieve improved results. Telefonica aims to promote and guarantee a place for everyone, just the way we are: gender, age range, sexual orientation and/or identity, culture, creed, disability or any other personal condition.