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MANAGER OF AUTOMATION & DATA DRIVEN SOLUTIONS

Fecha: 23-jun-2022

Ubicación: MADRID, ES

Empresa: Telefonica S.A.

Customer Service Assurance is a multidisciplinary team into Customer Operation & Technology at Telefonica Global Solutions that develops automation and software solutions that provide solutions to the multiple services and technologies that support the Global Solution portfolio. In this 2022, the priority projects are focused on implementing automations for 5G solutions and advancing in NaaS environments that will provide functionalities to our clients in a self-consumption environment supported by our Network capabilities. We are looking for a multi-technology expert with the capability to lead a high qualified team to develop value for operations and Telefonica customer through automations and software developments.

 

Area description:

Customer Service Assurance is a multidisciplinary team into Customer Operation & Technology at Telefonica Global Solutions that develops automation and software solutions that provide solutions to the multiple services and technologies that support the Global Solution portfolio. In this 2022, the priority projects are focused on implementing automations for 5G solutions and advancing in NaaS environments that will provide functionalities to our clients in a self-consumption environment supported by our Network capabilities.

 

Mission:

Automate and develop solutions that evolve the services, capacities, and effectiveness of the International Services of Telefonica Global Solution

 

Main activities & responsibilities:

  • Receive from the operations, different service development groups or end-customer, requests for functionalities automation, new ticketing automation and Data Driven solutions development that allow the International operation to go a step forward into efficiency and excellence.
  • The person in charge of the team must understand the requirements and the capabilities of his team to assign the best skills within the software development processes or challenge.
  • It is essential to apply sustainable development methodologies that make it possible to evolve in a simple way and adapt existing developments to new functionalities.
  • Must be able to integrate multiple systems and services to provide solutions to customer projects.
  • Innovation and easy adaptation to new tools and projects.
  • Leadership in a high-performance work team and the ability to evolve the capabilities of his team in new technologies.

 

Academic training:

  • Computer Engineering or Telecommunications Engineering.
  • AWS certifications or equivalent.

 

Specific skills:

  • Leadership capacity in a changing and pressure environment.
  • Ability to self-train and jump on new technologies.
  • Ability to transform and evolve.

 

Technical knowledge:

  • Advanced knowledge with API REST developments.
  • Valuable knowledge and certifications in Big Data developments.
  • Advanced knowledge of service monitoring solutions
  • Advanced knowledge of Cloud functionalities in multiple hyperscalers (AWS mandatory)
  • Knowledge and development of RPAs and Orchestration. (Microfocus, ... will be valued).
  • Advanced knowledge of multiple programming languages as ​​Python, SQL
  • Relational (Oracle) and non-relational (AWS) databases.
  • ELK advanced knowledge
  • Knowledge of SDWAN-SD LAN, Voice, Video, 5G, Messaging Services.
  • Knowledge of software development methodologies.
  • Knowledge of Artificial Intelligence.
  • Knowledge of 5G environments is valued.
  • Knowledge of Blockchain (hyperledger).

 

Professional experience:

  • At least 5 years of technical experience in similar role. 
  • Experience in team leadership for at least 3 years.
  • Experience in software development and Big Data solutions.
  • Experience in developing API solutions.

 

Languages:

  • Advanced English (B1).

 

If you join Telefónica

You join almost 100 years of history, you join a team of 106 nationalities present in more tan 35 countries. You join a team that works to connect people wherever they are. We are leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our clients: network, IoT, cloud, security, innovation etc. Here, at Telefónica you count with everything you need to be the best you. We need people like you that wants to take this challenge of creating the Telefónica of tomorrow.

Telefonica is committed to the new working ways. Under our proposition “Disconnect to Reconnect” we have applied the Digital Disconnection.

 

#WeAreInclusive

We strongly believe diverse and inclusive teams become more innovative and they achieve improved results. Telefonica aims to promote and guarantee a place for everyone, just the way we are: gender, age range, sexual orientation and/or identity, culture, creed, disability or any other personal condition.