International Account Manager

Fecha: 21 abr. 2024

Ubicación: MADRID, ES

Empresa: Telefonica S.A.


Telefonica Global Solutions manages globally the multinational and wholesale solutions for the Telefonica´s Group, delivering Core Telecom and IT services to some of the world’s top MNC´s and corporations. It also provides global telecommunication services for fixed and mobile carriers, ISPs and content providers. Telefonica Global Solutions develops an integrated and competitive portfolio for carriers and corporations that include international voice, IP, bandwidth capacity, satellite services, mobility, and global solutions. Telefonica Global Solutions is a multicultural organization, with more than 1400 employees, working in over 40 countries and speaking more than 15 languages.


The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Job summary:

As a multinational company, with owned operations in 25 countries, local presence in 42 and strategic alliances in Europe and Asia, Telefonica is in the best position to become the preferred provider for multinational customers with relevant presence in Europe, Asia and the Americas.


With this ambition, It has been identified the need to capture new business internationally for the this segment of accounts working closely with the GAM in the development of the international business.


Functions/ challenges / tasks:

Business Management

  • Achieves assigned expectations quota in the assigned territory:
    • New sales
    • Revenue
    • Customer Satisfaction Index
  • Develop and maintain forecast of Sales Opportunity, revenues variations, revenues growth and renegotiations.
  • Build and regularly update the Annual Business Plan with the key business indicators (Forecast, GAP analysis, action plan, key activities, ….)


Account Management

  • Build trust and loyalty with users, influencers, champions, and C-level executives to retain and expand business opportunities.
  • Understand customer´s Business objectives and key drivers.
  • Completes strategic customer account plans that meet company standards.
  • Build strong relationships with customers at international level.
  • Maintains high customer satisfaction ratings to meet company targets.


Opportunity Management

  • Prepare and present formal presentations and use excellent consultative solution selling skills to ensure long term relationship building and meet business goals. Focused in Digital Solutions and added value solutions but also keeping an eye about Core Services.
  • Lead and negotiate complex deals.
  • Submit proposals to Telefonica´s Internal committee before formal presentation to the customer to review P&L and opportunity strategy.


Team Management

  • Develop strong relationships with internal resources including but not restricted to Product Marketing, local teams, Legal, Product Development, and Service Management to achieve sales goals.
  • Develop and maintain monthly follow up calls with Local Account Managers to review business and plan actions to be performed.


Core Competencies:

  • Leading digital teams.
  • Participative leadership & Team Management. 
  • Effective communication. 
  • Relationship Building. 
  • Results oriented.
  • Ability to work autonomously.


Essential Skills Required:

  • Bachelor’s Degree in Engineering, Business Administration, Marketing, or related field.
  • Excellent written and verbal communication
  • Fluent in English and Spanish.
  • Strong level of self-confidence and effective interpersonal skills
  • Ability to work in multicultural environments
  • International travel may be required
  • 5+ years of business development experience in the professional services area to the IT selling Digital Solutions


#UnidadesGlobales #B2B


If you join Telefónica
You join almost 100 years of history, a team of 106 nationalities present in more than 35 countries. You join a team that works to connect people wherever they are, without borders. A team that is leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our clients: Network, IoT, Cloud, Cybersecurity, Innovation, etc. At Telefónica you have everything you need to create the best version of yourself. We need people like you to join this great challenge, who want to create the Telefónica of tomorrow.


At Telefónica we are committed to new ways of working and we are leaders in the implementation of Digital Disconnection under the "Disconnect to Reconnect" principle.

You join a company whose activity is governed by its code of ethics, Our Responsible Business Principles. We are looking for people who identify with them, who help us make decisions based on integrity, commitment and transparency and who are committed to ethical management, promoting fairer and more sustainable social and environmental development.


We strongly believe diverse and inclusive teams become more innovative and they achieve improved results. Telefonica aims to promote and guarantee a place for everyone, just the way we are: gender, age range, sexual orientation and/or identity, culture, creed, disability or any other personal condition.