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Fecha: 25-jun-2022

Ubicación: MADRID, ES

Empresa: Telefonica S.A.

Area Description

IT Operations area is responsible for the life cycle of the IT systems of Telefonica Global Solutions, (BSS, OSS, ESS) and QA. Related with BSS (Business Support Systems) we provide Level 1 and Level 2 support to commercial management systems (Salesforce), Processing and Provision systems(Full Stack, Infinity), Billing systems (Full Stack, Telarix) and post-sale support systems ( Remedy On demand). We also operate CDR mediation systems (Aramis and TSOL Mediator)  and several portals both internal (CRM360) and for customers (SEDA Portal, Customer WEb Portal, API_Gateway, SOF Portal) built on different technologies. Our area is also responsible for the management of supplier contracts related licenses and Level 3 Support and Management.


As part of the software life cycle we perform Quality Assurance. In Quality Assurance we test all the IT systems (RoD, Salesforce, FAST, Portal, and any other BSS,ESS,OSS system) before going to production after any change or evolution.. The main objective of our team is to ensure that the new features and the modification of existing ones go to production environments without issues and also we ensure that the functionality that is already in production continues working as it used to.



The candidate will lead the QA team and ensure that the production environments have no incidents on their operational function.


Main activities

  • Test Strategy definition

  • Lead QA team on overall testing activities, approaches and strategies

  • Supplier Follow – up : Management of the relationship with suppliers, SLA and KPI monitoring, activities follow up, technological projects follow up.

  • Review and maintain testing documents (test plan, test cases, test reports) to ensure complete test coverage

  • Plan the E2E and UAT testing.

  • Priorize testing activity

  • Coordinate UAT with final users

  • Define criteria for GO / No GO of a new Release/funciontality. Assure involvement of key users.

  • Facilitate and lead regular QA team meetings or triage calls.

  • Manage risks

  • Responsible for reporting metrics, test reports, plans and problems to upper management and other involved parties.

  • Continuous improvement: Proactively proposal of activities that can be automated or optimized. 

  • Participation in the design and testing phases of new services and functionalities.

  • Participation in multidisciplinary projects

  • Relationship with manufacturers and technology partners

  • Relationship with other IT areas.

  • Incident Management: Backlog monitoring, follow up resolutions responses.

  • Sensitivity to data quality. Participation in Big Data environments and initiatives (AWS, Splunk)



  • Technical Telecommunication Engineering, Technical  Computing or equivalent.



  • Spanish, native or fluent

  • English, fluent, advanced level


Soft Skills

  • Analytical and Synthetic ability.

  • Ability for teamwork.

  • Ability to communicate and escalate to upper management in complex situations

  • Flexibility and responsibility to meet objectives.

  • Ability to manage the relationship with users.

  • Tolerance to situations of high levels of activity.

  • Tolerance to change.

  • Proactivity.


Technical Knowledge

  • Knowledge of ITIL roles (Service Design, Service Transition and Service Operations). Certifications will be valued

  • Project Management: Waterfall, Agile. Certifications type PMP or Scrum Master will be valued positively.

  • Knowledge of Devops tools or other ones allowing introduction of automation testing will be valued.


If you join Telefónica

You join almost 100 years of history, you join a team of 106 nationalities present in more tan 35 countries. You join a team that works to connect people wherever they are. We are leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our clients: network, IoT, cloud, security, innovation etc. Here, at Telefónica you count with everything you need to be the best you. We need people like you that wants to take this challenge of creating the Telefónica of tomorrow.

Telefonica is committed to the new working ways. Under our proposition “Disconnect to Reconnect” we have applied the Digital Disconnection.



We strongly believe diverse and inclusive teams become more innovative and they achieve improved results. Telefonica aims to promote and guarantee a place for everyone, just the way we are: gender, age range, sexual orientation and/or identity, culture, creed, disability or any other personal condition.