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Senior Business Analyst / Functional Lead (m/w/d)

Date: 15-Sep-2021

Location: MÜNCHEN, DE

Company: Telefonica S.A.

Contract type: full-time, temporary position until 01/28/2023
Location: Munich
Entry: at the earliest possible date


Working anywhere. After a successful application process, you have the opportunity to work anywhere in Germany. You will be assigned to the nearest Telefónica location according to your place of residence. We will discuss further details with you during the application process.


Who we are?

We are Telefónica / o2 - with our mobile brands we connect millions of people and offer our customers mobile freedom in the digital world. As a leading telecommunications provider, we are also playing a key role in shaping digitisation in Germany. Our fixed and mobile networks form the backbone for the digital transformation of the economy and society. And our approximately 8,500 employees in Germany drive the transformation forward every day - in our own company as well.

Telefónica is one of the top employers in Germany and is part of the global telecommunications group Telefónica S.A. with 130,000 committed employees worldwide.

You too can become part of our unique team and let us make a difference together!


What are your challenges with us?

We are looking for an ambitious talent to help us transform within our Technology Customer Service team.  We're working on exciting new projects, including a new streamlined agent front-end, and building new AI capabilities to improve the experience for our agents - and reduce contacts through automation.


As a Senior Business Analyst, you will be responsible for scoping and shaping Telefonica's digital channels and omnichannel approach

  • You will work closely with business stakeholders to define the required customer journeys and with the architecture and development teams on the functional design of digital assets, libraries, micro front ends and integration
  • You will be responsible for working closely with the marketing teams - on personalization and targeting enablers for our customers
  • On a day-to-day basis, you will be responsible for evaluating projects/conversions and identifying future-proof and reusable solutions
  • Your responsibilities will also include evaluating mobile applications and aligning global teams, understanding the future of eCommerce and self-serve platforms, working with the web domains, and defining reusable integration patterns in close collaboration with the technical and domain architecture teams
  • Collaborate with Telefonica's transformation program to enable and deliver the future state of digital channels and integration


What are you bringing?

  • Completed studies or training in the IT field or comparable experience

  • At least 5 years of professional experience in the cloud industry

  • Detailed technical knowledge as a business analyst, understanding of product catalog and front-end technologies

  • Detailed requirements assessment and ability to collaborate with technical teams

  • Ability to collaborate with business stakeholders in defining, refining and evaluating business requirements / KPIs and objectives

  • Experience working in an agile environment

  • Experience with Continuous Delivery and working closely with delivery and development teams

  • Very strong knowledge of requirements analysis and evaluation

  • Strong analytical thinking skills and results orientation

  • Very good communication skills, ability to work in a team up to Senior Mgmt. Level

  • Experience working with multicultural international project teams across multiple cultures / locations

  • High ability to work under pressure, reliability and assertiveness in a dynamic environment

  • Strong team orientation, ability to motivate and organizational skills

  • Structured, self-reliant and results-oriented way of working with a high degree of initiative

  • Entrepreneurial thinking and acting, innovative and creative approach

  • Business fluent in English


Your benefits

Workplace: Modern and ergonomically equipped offices, as well as an open space and open desk model.

Communication: A smartphone of your choice (incl. contract) and the possibility to provide for family and friends is a matter of course for us.

Catering is taken care of: Free coffee specialties and water are at your disposal at any time as well as a canteen and a cafeteria.

Individual development: With a personal development plan and continuous training you will reach your goals with us. In addition, with "Beyond" you can also get a taste of other interesting areas by means of job or project rotations. 

Retirement provision: Various models of retirement provision are available to you (e.g. capital-forming benefits, company pension scheme, etc.)

Social commitment: We are also involved outside the company, you have the opportunity to participate in Telefónica "Volunteering Days" or "Volunteering Holidays", for example.

Health: Under FEEL GOOD you will find a wide range of offers for your personal health and the compatibility of work and leisure. It ranges from exercise and relaxation programmes, webinars and cooperation projects to a comprehensive range of advice on child and elderly care and psychosocial counselling. 


How to apply and what else you should know?

Convince us with your meaningful curriculum vitae as well as corresponding certificates. You do not need a letter of motivation with us.

Please note that applications are only possible via our applicant portal and applications by e-mail cannot be considered.

Do you have questions about our application process and are you interested in further information about the position? Then please contact the responsible recruiter.


Recruiter: Janis Schippan



In case of same qualification, applicants (m/f/d) with severe disability will be preferred. All gender are equally welcome.