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Manager Central Services & Operations (m/f/d)

Date: Sep 28, 2022

Location: MÜNCHEN, Germany

Company: Telefonica S.A.

Contract type: full-time, unlimited
Location: Munich, Düsseldorf, Berlin (Teltow), Nuremberg, Hamburg 
Entry: At the earliest possible date 
 
Working anywhere
. After a successful application process, you have the opportunity to work anywhere in Germany. You will be assigned to the nearest Telefónica location according to your place of residence. We will discuss further details with you during the application process. 

 

Who we are? 

We are o2/Telefónica - with our mobile brands we connect millions of people and offer our customers mobile freedom in the digital world. As a leading telecommunications provider, we are also playing a key role in shaping digitisation in Germany. Our fixed and mobile networks form the backbone for the digital transformation of the economy and society. And our approximately 8,000 employees in Germany drive the transformation forward every day - in our own company as well. 
 

Telefónica is one of the top employers in Germany and is part of the global telecommunications group Telefónica S.A. with 114,000 committed employees worldwide.  
 

You too can become part of our unique team and let us make a difference together! 

 

With the newly founded "Business Solutions" unit of our O2 Telefónica business customer area (B2B), we will offer even more specialized solutions for business customers in the areas of cloud & security (incl.SD-WAN), IoT and private 5G (campus networks).

Our offerings range from standardized products to tailor-made solutions for our customers in the medium-sized and large customer segment. Our focus here is on new, innovative topics and modern approaches, which allow us to interact even more closely with customers and become an integral part of your digital business transformation. As a pioneer in the field of 5G as well as IoT, we are particularly proud to be able to advise, deliver and implement future-oriented solutions.

 

Our "Business Solutions” unit is therefore set up as an integrated segment within our business customer area with close connections to all other relevant units and selected technology and product partners.

 

Become part of our innovative "Business Solutions" team to shape the future of our business customers in a tailor-made and resource-saving way through innovative technologies and solutions!

 

What are your challenges with us? 

  • Building, steering and development of the central services & operations team for Telefónica B2B Business Solutions 
  • Leading the central teams for pricing and bid management as well as customer services for the entire unit 
  • Ensuring customer satisfaction along the entire customer lifecycle by building long-term relationships 
  • Development, implementation and control of measures to achieve the team goals  
  • Implementation, steering and reporting of performance KPIs 
  • Own budget planning and responsibility 
  • Continuous improvement of processes in cooperation with the adjacent teams 
  • Interface function between Business Solutions and other units 

 

What are you bringing? 

  • 5+ years of experience in pricing/bid management or B2B relations in the telecommunications/IT/Tech sector 
  • 2+ years of responsibility for leading and developing own teams, with proven track record 
  • Expert know-how of pricing and bid management combined with an affinity for customer service processes 
  • Strong know-how in the general digital solutions business, the market and understanding of market trends 
  • High level of business understanding with strong strategic thinking and actions 
  • Strong understanding of the customer's needs and ability to make our technology useful to the customer 
  • Excellent capability to quickly adapt to changing situations paired with a solution-oriented best-in-class approach 
  • Great leadership skills and emotional intelligence with the ability to incorporate a thriving team environment 
  • Academic background in business administration, economics or comparable 
  • Professional proficiency of English and German 

 

Your Benefits 

Mobility: A car of your choice (incl. fuel card) is also available for private use. 

Workplace: Modern and ergonomically equipped offices, as well as an open space and open desk model. 

Communication: A smartphone of your choice for business and private use as well as the possibility to provide for your partner, friends and family via credit is a matter of course for us. 

Catering is taken care of: Free coffee specialties and water are at your disposal at any time as well as a canteen and a cafeteria. 

Individual development: With a personal development plan and continuous training you will reach your goals with us. In addition, with "Beyond" you can also get a taste of other interesting areas by means of job or project rotations.  

Retirement provision: Various models of retirement provision are available to you (e.g. capital-forming benefits, company pension scheme, etc.) 

Social commitment: We are also involved outside the company, you have the opportunity to participate in Telefónica "Volunteering Days" or "Volunteering Holidays", for example. 

Health: Under FEEL GOOD you will find a wide range of offers for your personal health and the compatibility of work and leisure. It ranges from exercise and relaxation programmes, webinars and cooperation projects to a comprehensive range of advice on child and elderly care and psychosocial counselling.  

 

How to apply and what else you should know? 

Convince us with your meaningful curriculum vitae as well as corresponding certificates. You do not need a letter of motivation with us. Please note that applications are only possible via our applicant portal and applications by e-mail cannot be considered. 

 
Do you have questions about our application process and are you interested in further information about the position? Please reach out to our Talent Operations Team (
talent-operations@telefonica.com) 

 

In case of same qualification, applicants (m/f/d) with severe disability will be preferred. All gender are equally welcome.