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Business Solutions Success Manager (m/f/d)

Date: Jan 13, 2023

Location: Hamburg, HH, DE, 22297 Düsseldorf, NW, DE, 40474 Nürnberg, BY, DE, 90449 Teltow, BB, DE, 14513 München, BY, DE, 80992

Company: Telefonica S.A.

Contract type: full-time, unlimited
Location: Munich, Düsseldorf, Berlin (Teltow), Nuremberg, Hamburg 
Entry: At the earliest possible date 
 
Working anywhere
We work where it is most productive. After a successful application process, we offer you the opportunity to work anywhere in Germany. At Telefónica, we rely on a flexible hybrid model that includes the benefits of both remote work and on-site work. You will be assigned to the nearest Telefónica location based on where you live. We will discuss further details with you during the application process.

 

Who we are

We are O2 Telefónica - with our mobile brands we connect millions of people and offer our customers mobile freedom in the digital world. As a leading telecommunications provider, we are playing a key role in shaping digitisation in Germany. Our approximately 7,400 employees in Germany drive the transformation forward every day - in our own company as well. 

 

Telefónica is one of the top employers in Germany and is part of the global telecommunications group Telefónica S.A. with 110,000 committed employees worldwide.  
 

Become part of our unique team and let's make a difference together! 

 

Description of Department / Team

With the newly founded "Business Solutions" unit of our O2 Telefónica business customer area (B2B), we will offer even more specialized solutions for business customers in the areas of cloud & security (incl.SD-WAN), IoT and private 5G (campus networks).

Our offerings range from standardized products to tailor-made solutions for our customers in the medium-sized and large customer segment. Our focus here is on new, innovative topics and modern approaches. Through new partnerships and taking into account existing cloud solutions, we as O2 B2B Solutions are able to integrate new SaaS offerings and interact even more closely with customers. Our goal is to be an integral part of digital business transformation as well as THE reliable and strong partner at our customers’ side. As a pioneer in the field of 5G as well as IoT, we are particularly proud to be able to advise, deliver and implement future-oriented solutions.

 

Our "Business Solutions” unit is therefore set up as an integrated segment within our business customer area with close connections to all other relevant units and selected technology and product partners.

 

Become part of our innovative "Business Solutions" team to shape the future of our business customers in a tailor-made and resource-saving way through innovative technologies and solutions!

 

What to expect

  • Establishing and expanding customer relationships with focus on the after-sales process and in-life management, assuring high customer satisfaction
  • Actively taking part in sales processes for complex customer solutions, providing best-practice views especially regarding technical architecture and customer needs
  • Technical sparring partner for project leader in SD-WAN business solutions, incl. provision of additional, customer-specific business needs
  • Supporting the specification of contractual add-ons, updates and technical extensions together with the customer
  • Close cooperation with other sales teams to understand customer requirements and actively develop and promote fitting offers
  • Detailed setup of technical architecture together with customer
  • Support project leader for alignment of migration, changes or architectural re-designs , incl. presentation of responsible aspects to customer (if suitable)
  • Evaluation of need for network elements, architecture and IT-infrastructure as well as system requirements together with customers and engineers
  • Define and adapt solutions for customer needs
  • Support in-life mgmt. with technical expertise for system adaptations etc.

 

What you bring

  • 8+ years of experience in digital business solutions environment, with direct customer contact and proven track record in similar role
  • Outstanding communication skills with the ability to effectively articulate technology and solution positioning to both business and technical users
  • Distinct understanding of customer needs, use cases and sales potential
  • Business intelligence and capabilities to continuously optimize products and processes
  • Very good knowledge as Architecture Design Professional to plan complex networks together with experience in implementation of large-scale technical solutions
  • Deep knowledge of SD-WAN, Ethernet, TCP/IP, IP Routing
  • Capability to quickly adapt to changing situations
  • Excellent organizer and team player
  • Undergraduate degree (or higher) in Telecommunications, Computer Science, Electronics or related discipline
  • Industry-related certifications like CCNP, CCDP, CCDE or CCAR Architect are a plus
  • Professional proficiency of English and German

 

What we offer

Modern, flexible working environment: Work wherever you want within Germany. Whether in home office or one of our well-equipped offices. We offer you maximum flexibility to organize your working day.

Training & Development: Everthing you need for your individual growth. With a personal development plan, learning journeys and the possibility of job rotations, you will reach your goals with us – according to our guiding principle „connect, learn and move2grow".

Financial benefits: A smartphone for business and private use, as well as the possibility to provide for partners, friends and family via a credit balance, is a given. In addition, you benefit from a variety of corporate benefits.

Health: Our "Feel Good" program keeps your body and mind in balance. Among other things, we offer fitness classes, nutritional counseling, and programs to improve workplace ergonomics and work-life balance.

Social engagement: We are also involved in social projects outside of our day-to-day work. You can support social projects through volunteering days / holidays or charity runs.

 

How to apply and what else you should know

Convince us with your meaningful curriculum vitae as well as corresponding certificates. You do not need a letter of motivation with us. Please note that applications are only possible via our applicant portal and applications by e-mail cannot be considered. 

 
Do you have questions about our application process and are you interested in further information about the position? Please reach out to our Talent Operations Team (
de-recruiting@telefonica.com)

 

In case of same qualification, applicants (m/f/d) with severe disability will be preferred. All gender are equally welcome