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Client Manager

Date: 25-Jun-2022


Company: Telefonica S.A.

It matters to us that Team O2 is as diverse as the communities we serve. 

We’re aware that we need more diversity in our senior leadership roles, so we welcome and encourage people from all backgrounds to apply. 

Whoever you are, O2 has a place for you. 

Come join us.


Job Title: Client Manager

Reporting to: Client Director

Department: Sales, Private Sector

Location: Leeds/ Birmingham/ Manchester

Closing Date: 27th June


We have an opportunity for a Client Manager in the Private Enterprise Accounts Team. Working closely with the Client Director, Sales Manager, and other resources such as Product, Service, Finance, and Specialists, you will ensure all the Managed Accounts KPIs are met, taking ownership of both personal and team objectives. This is a phenomenal opportunity for you to join us and own and grow a portfolio of our high-value Accounts.


About the team:


Private Sector Sales is a significant contributor to the Telefonica UK Business Division. The Enterprise Accounts Strategy is based on outstanding client relationships that enable the retention and growth of a defined base of business customers.

Client Managers play a meaningful role in the Enterprise Team with responsibility for Revenue and Contract Value growth, whilst leading innovation and customer experience to ensure that our customers realise the business benefits from our Mobile and ICT Portfolio, and become brand advocates for VMO2 Business through our NPS program


Who we are


At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We're working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey.


The must-haves


In order to be considered, you must have the following experience;


  • Excellent market knowledge
  • Proven track record of Strategic Sales Skills
  • Previous Client Management experience
  • Confident communicator and negotiator
  • Excellent stakeholder management experience
  • Ability to build effective cross-functional working relationships
  • Ability to Drive and define timescales and client decision-making processes
  • Excellent presentation skills
  • IT's literate - Excel, word, report creation.


The nice to have:


  • Good understanding of ICT Services and Communications
  • Strong IT knowledge with convergence technologies.
  • Products and services knowledge including IT hardware


What's in it for you?


We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work-life balance.


Next steps


If we feel like a place where you can belong, we'd love to learn more about you. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.



We’ll be sending you emails about the status of your application. To make sure you receive these, please add and to your Safe Senders list.

We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  

Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus. 

We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  

Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 

If you have any questions around the role then please email who will be happy to help.