Share this Job

Senior QA & Test Manager

Date: 06-Apr-2021

Location: LEEDS, GB

Company: Telefonica S.A.

Here at O2, we’re about technology that creates exciting experiences. It’s why there are over 35 million people who choose to live life on O2.  


Being part of Telefonica, one of the world’s most creative digital companies, we’re able to open up all sorts of possibilities – not just for customers, but for the people who work for us, too. 


Great benefits. Great rewards. High-quality training. Ongoing career development. Flexible working. These are just some of the reasons we attract great talent. 


Our inclusive approach to recruitment helps us be a true reflection of our customers and their communities. That’s why everybody’s welcome at O2 – it’s time to get everyone in the room.


Please note this is a 12 month Fixed-term contract


About the Team


The team is accountable and responsible for the production and execution of the Company QA /Test Strategy and approach. It sets, governs and executes the QA & Test practices across the Operations directorate to ensure all products and services deliver the best possible customer and business experience outcomes.


About the Role


The role exists to assure the quality of Products and Services we offer to our customers, be that the introduction of new capabilities or changes to existing.


Reporting to the Head of QA & Test the Senior QA & Test Manager will be accountable for the QA & Test across one of the IT Portfolios (Consumer & SMB, Enterprise & IOT, or Employee Shared



The role requires Portfolio planning and delivery focus from a QA & Test perspective, providing expertise throughout the entire product or service development lifecycle. A strong sense of quality ownership is essential, making sure that quality is baked in and governed from the start of any change.


They will be managing both QA & Test Managers and our 3rd party Test Partner to execute the relevant tests to achieve the quality outcome for the business.


Key Responsibilities


  • Ensuring all development / change tasks within a portfolio meet quality criteria through test planning, test execution, quality assurance and issue tracking
  • Managing senior stakeholder expectations, work across the whole delivery team and business area to build trusted relationships to ensure quality across the portfolio
  • Prioritising portfolio workload, planning, forecasting and ensuring demand is met and quality is achieved
  • Working with the wider leadership team to identify potential partner improvement opportunities, continuous improvement is key to the team moving forward
  • Exercising clear and effective line management of QA & Test Managers: through excellent interpersonal skills and clear efficient work breakdown structures.
  • Lead and develop the team to ensure the team has a highly skilled, cost effective, quality assured customer focussed capability.
  • Provide coaching, mentoring and performance management feedback.
  • Manage the performance and development of the team, ensuring the team: are clear on their objectives, responsibilities and accountabilities; have clear deliverables aligned to the business priority and benefits; receive regular feedback on performance.
  • Point of escalation for a specific portfolio (Consumer, Enterprise, Employee Shared Services)
  • TUK contact for NTT Data onboarding/resourcing for a specific portfolio


Key Skills/Experience


  • The post holder will have an extensive background in QA & Test.
  • They will have demonstrable skills in Supplier Management, Risk & Issue Management, Testing Tools, Dev Ops Methodologies, Dependency Management and management of teams.
  • Able to influence and delegate; able to build and motivate a high performing team both internally and with our Managed Service Partner
  • Ability to influence direct reports, peers, suppliers and senior stakeholders.
  • Demonstrates a commitment to customer satisfaction whilst ensuring the QA excellence
  • Ability to self-start activities & initiatives – requiring minimal supervision demonstrating strong initiative
  • Ability to be creative, address and solve problems within the team, as well as those that occur outside the team e.g. manage by example, convey a positive attitude, define and set expectations
  • Management Skills – Ability to lead both our QA & Test Managers and our Managed Service Partner in the Techniques, Toolsets & Methodologies
  • Planning, monitoring and control
  • Managing critical dependencies, interfaces between projects and project activities within a dedicated programme
  • Effective authoring of Reports & Presentations (Written & Oral)
  • Desirable skills, attributes and experience: Agile Delivery & Dev Ops understanding
  • Relevant qualifications and awarding bodies include: ISTQB Foundation Certificate, ISTQB Advanced Test Manager Certification


Location: Flexible for Leeds/Slough/Preston Brook

Closing Date: 20/04/2021



We’ll be sending you emails about the status of your application. To make sure you receive these, please add and to your Safe Senders list.


We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  


Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus. 


We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  


Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 


If you have any questions around the role then please email who will be happy to help.