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Contract Manager

Date: 02-Oct-2021

Location: LEEDS, GB

Company: Telefonica S.A.


It matters to us that Team O2 is as diverse as the communities we serve. 

We’re aware that we need more diversity in our senior leadership roles, so we welcome and encourage people from all backgrounds to apply. 

Whoever you are, O2 has a place for you. 

Come join us.

12 Month Fixed Term Contract


About the Team

The Contract Management team is in the Contract & Commercial team in Customer Service. The purpose of the Contract Management team is to manage the contract framework that underpins and supports the relationship for the strategic partnership with Capita Customer Management. 

Capita is a key partner delivering contact centre sales and retention, service and experience and some IT services for O2’s customers. The Contract Management team works alongside other teams in Customer Service and wider O2 that support the partnership plus counterparts in Capita helping ensure the right outcomes for customers and the benefits of the partnership. This is a crucial time in the life of this contract with future options and contracting approach needing to be aligned with the Customer Service sourcing strategy.


About the Role

Working with the Senior Contract Manager and across O2, this role provides management and oversight of this complex and high-value contract in accordance with O2’s business requirements, company policies and procedures and applicable laws to deliver the right outcomes for customers and the benefits of the partnership. The role has a focus on managing the scope, obligations and commercial outcomes of the contract with early identification of risk of failure and action planning for mitigation and resolution being key. 

This role is relied upon to provide trusted advice to senior leaders on the contract and what can be achieved. The role is also about providing better contracting approaches and outcomes now and for the future.


Key Responsibilities


  • Alongside the Senior Contract Manager, act as the primary contact for all contractual and legal matters, ensuring they are addressed efficiently and promptly
  • Understanding O2’s commercial strategy and the business requirements of Customer Service in order to advise and operate in both the pre-award and post award contract management processes
  • Lead on obligation management ensuring O2 and Capita obligations, performance and value are met
  • Identify and act on risk of failure to meet obligations, performance and value
  • Lead on ensuring that optimum contract management governance, tools and processes are in place between O2 and Capita and that the O2 contract management framework is deployed
  • Draft, evaluate, negotiate and execute contract change, settlements, data processing agreements and sub-contracts
  • Being the contract management lead for Customer Service supporting O2’s transformation programme, 360
  • As needed, provide knowledge and guidance on the Capita contract with strategies and options for the best outcome
  • Supervising Contract Specialists in the Contract Management team
  • Support and input to sourcing strategy and contracting approach / formation activities in pre-award phase
  • Provide best practice and insight on contract management approach, process and principles to achieve better contracting outcomes


Key Skills/Experience


  • Highly experienced in contract management mainly as part of the post award stage
  • Good knowledge of what makes for effective contracting outcomes and how to achieve these
  • Able to advise and negotiate effectively at all levels in O2 and Capita
  • Able to build successful relationships in progressing the outcomes of the partnership
  • Ability to solve problems with pragmatic solutions
  • Excellent oral and written communication skills.
  • Emotionally intelligent and resilient 
  • Proficiency in using spreadsheets, Word and PowerPoint
  • Professional qualification such as World Commerce & Contracting (IACCM) preferable


Grade: PCGU

Location: Leeds/Preston Brook/North based


We’ll be sending you emails about the status of your application. To make sure you receive these, please add and to your Safe Senders list.

We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  

Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus. 

We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  

Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 

If you have any questions around the role then please email who will be happy to help.