Installation & Customer Maintenance Manager (m/f/d)

YOUR MISSION

The Network Operation team is located within the Technology & IT (CTIO) and is responsible for ensuring the UGG network quality. We keeping it all up and running to provide the best network experience to our customers in the most efficient way by using a data driven operation.
 

• Management of all end customer installation and maintenance processes, workflow definition, definition of operational service processes with wholebuy operators
•  Knowledge provisioning and customer maintenance process: Installation, testing, modification, trouble diagnosis, maintenance, repair, database support, and workforce systems, add and change activity
•  Control and manage, define KPIs and objectives of the Contractors that do the installation and maintenance at end customer premises aligning with the service SLAs
•  Define operational processes procedures and workflows of the Contractors that do the installation and maintenance at end customer premises aligning with the service SLAs. Ensure quality standards in accordance with the defined contracts
•  Develop improvements in the operation and work with those responsible for the operation to ensure its implementation
•  Analyze the application of digital technologies (artificial intelligence, RPA, data analysis, ...) to increase automation and intelligent management of the operation
•  Anticipate problems in the operation by developing preventive programs and ensuring their implementation and monitoring by those responsible for the operation
•  To carry out evaluation of the operation's performance and follow-up of SLAs
•  Improve the results of the operational quality by studying, evaluating and recommending the redesign of processes
•  Provide operational management information by collecting, analyzing and summarizing operational and engineering data and trends
•  Develop and evaluate RFPs for Network Operation Center and Service Operation Center vendor selection

YOUR PROFILE

• Successfully completed studies or vocational training in IT, electrical engineer or a comparable field 
• Proven multi-year experience in comparable positions, ideally in the telecommunications
• Excellent German language skills, proficiency in English, knowledge of Spanish is a plus
• Good communication and teamwork skills
• Strong analytical and logical thinking skills
• Structured, solution- and goal-oriented way of working 
• Ability to solve problems creatively 
• Proactive approach, contribution of own ideas and suggestions for improvements 
• Positive can-do attitude

WHY US?

Corporate culture: We offer an open corporate culture in an international environment.
Workplace: Modern and ergonomically equipped office space (completely renovated in 2021), as well as an open space and open desk model.
Office equipment: All employees are provided with a laptop and smartphone.
Catering: Free coffee specialities and water are available at all times as well as fresh fruit.
Holidays: We offer 30 holidays per year.
Pension scheme: We support you in the form of a company pension scheme.
Home office: We offer a good mix of office and home office work. In consultation with your team, you are free to arrange your own times.

ABOUT US

To secure and expand Germany's position as one of the world's leading innovation and technology locations, access to the fibre optic network is a must for everyone and everywhere.

We at UGG see it as our mission and task to decisively advance Germany's fibre optic network and make ultra-fast high-speed internet available even in rural areas. In this way, we make a decisive contribution to opening up new possibilities for how we communicate with each other, work and shape our lives according to our personal ideas. We are looking for experienced and highly motivated people who share our passion and want to contribute to our mission as Germany's top-notch and sustainable fibre network provider.

In case of equal suitability, applicants (m/f/d) with a severe disability will be given preferential consideration.

In order to apply to this job position, please click on this link: https://unsere-gruene-glasfaser.jobs.personio.de/job/537432?display=en