Share this Job

Global Account Manager

Date: 13-Oct-2021

Location: US

Company: Telefonica S.A.

Global Solutions delivers integrated fixed, mobile, satellite, security, cloud, IT, IoT and digital services to some of theworld’s top multinationals and corporations. It also provides global telecommunication services for fixed and mobilecarriers, ISPs and content providers. We are a multicultural organisation, with more than 1400 employees, workingin over 40 countries and speaking more than 15 languages. Consider us for your communications and IT solutionsfrom Beijing to London, Miami to Madrid or Rio de Janeiro to Paris.
Find more about us at

The MNCs Sales team at Telefónica Global Solutions USA is responsible for winning and looking after our biggest and most valuable customers around the world with HQ or business in USA. We create solutions from across Telefónica Global Solutions’ portfolio of products and services for major multinational clients.

Job duties:
• Achieve assigned sales quota in designated strategic accounts worldwide
• Penetrate accounts and establish personal presence at the executive level in the US, in particular at the assigned portfolio of Accounts
• Identify and close new accounts
• Grow sales and revenues in existing accounts

• Identify customer needs, proactively discuss about market trends and create customer discussion in a trusted advisor role to generate new leads and funnel

• Transmit the customer’s needs inside the organization

• To challenge the customer and Telefonica to create the best solution at the best price to win the opportunities
• Coordinate and bring together all the right Telefonica parties to deliver a solution such as Pricing, Legal,Engineering, Provisioning, and International Services
• Draw up offers with the partnership of the pre sales engineering team
• Work with product marketing and pre-sales teams in presenting our product portfolio and customizing our value-added services to fit customer's IT Global Strategy
• Complete strategic customer account plans that meet company standards
• Maintain high customer satisfaction ratings
• Build strong relationships with customers at all levels. Build trust and loyalty with users, influencers, championsand C-level executives to retain and expand business opportunities
• Supervisory duties: no


• Bachelor’s Degree in Business Administration, telecom/electronic Engineering, Marketing or related field.
• Familiar with techonologies in the IT, Security, Mobile, IoT, Telecomms, SW and Digital area.
• MBA would be a plus


Specific skills:
• Business Development- Develop unique ways to grow the business with your customer and provide solutions to management in the face of challenges.
• Proper planning to achieve the business objectives. Uncover customer opportunities and build a plan toconvince them to “win” with our brand. Identify potential setbacks and develop and execute plan for each.

• Commercially strongly driven. Do what needs to be done to win the business.
• Self management: candidate is senior enough to understand and manage his rol and the escalations when needed
• Thorough Business Planning- think outside the box to find contingencies and ways to overcome obstacles.
• Resolves complex situations while maintaining customer satisfaction.
• Excellent written and verbal communication, self- confidence and effective interpersonal skills

Technical knowledge
PC, Windows, Office 365, Salesforce,


Experience required:
• +10 years of experience in the Telecom/IT sector in Sales positions. At least 4 with multinational corporations as customers
• Experience with multinational markets, managing complex international projects


• Multi-lingual Fluent in English and Spanish (Portuguese a plus)


Domestic and some International travel will be required

Position location
Miami as a first option but open to other locations.


If you join Telefónica

You join almost 100 years of history, you join a team of 106 nationalities present in more tan 35 countries. You join a team that works to connect people wherever they are. We are leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our clients: network, IoT, cloud, security, innovation etc. Here, at Telefónica you count with everything you need to be the best you. We need people like you that wants to take this challenge of creating the Telefónica of tomorrow.

Telefonica is committed to the new working ways. Under our proposition “Disconnect to Reconnect” we have applied the Digital Disconnection.


We strongly believe diverse and inclusive teams become more innovative and they achieve improved results. Telefonica aims to promote and guarantee a place for everyone, just the way we are: gender, age range, sexual orientation and/or identity, culture, creed, disability or any other personal condition.