DATA ENGINEER

DESCRIPTION:

Telefonica Global Solutions (TGS) manages globally the business unit of Multinationals, Wholesale and Roaming. Global Solutions delivers integrated fixed, mobile and IT services to some of the world’s top multinationals and corporations. It also provides global telecommunication services for fixed and mobile carriers, ISPs and content providers. TGS develops a globally integrated and competitive portfolio for carriers and corporations that include international voice, IP, bandwidth capacity, satellite services and mobility. We are a multicultural organization, with more than 1400 employees, working in over 40 countries and speaking more than 15 languages.

Customer Service Data Solution (CSDS) is a multidisciplinary team within Customer Operation & Technology at Telefónica Global Solutions. CSDS has an AI and Data unit that manage the operational data platform deployed on a top-tier cloud provider, capable of processing large data loads triggered by events in near-real time. Our platform provides services to each internal department involved in the operational flow and extends to the customer by delivering aggregated KPIs for the whole process. This interaction with the user is achieved through a visualization layer, such as dashboards, bots, or even API solutions. This is possible because the platform is integrated with these solutions.

MISSION

The main objective of the AI and Data Unit is to select, test and deploy the latest market technologies to develop data-driven solutions that enhance operational performance and Customer Experience.

MAIN ACTIVITIES AND RESPONSIBILITIES:

• Collect requirements from business layers and translate them into technical solutions.
• Propose solutions based on PoC techniques to validate the value they deliver.
• Gather data from various sources deployed in different technologies and domain contexts.
• Deploy the data platform components within a cloud provider environment.
• Work with ETL processes for big data loads.
• Maintenance and creation of Data Warehouse, Data Lake, Data Mesh solutions.
• Work with trained AI models.
• Optimization of SQL Queries.
• Optimization of current solutions to improve FinOps.
• Upgrade current solutions to the latest stable version of the technology stack.
• Incidents resolution of the data platform.
• Unit, Integration and Functional Testing.
• Maintain continuous relationships with team members, Product Owners, Product Managers, and other related areas.

ACADEMIC TRAINING:

• Computer Engineering, Telecommunications Engineering, Information Systems engineering or a relevant discipline.

SPECIFIC SKILLS:

• Complex problem-solving and analytical thinking.
• Collaboration and teamwork.
• Excellent written and verbal communication skills.
• Customer and results orientation
• Leadership skills in a changing environment
• Ability to work under pressure and time constrains.
• Ability to self-train and jump on new technologies.
• Ability to transform and evolve.
• Telco Business view
• Flexibility to work in an international environment with customers (Internal and External) in LATAM, EMEA and APAC.
• Able to work independently with initiative and proactivity.

TECHNICAL KNOWLEDGE:

• LINUX
• GIT
• PYTHON
• PYSPARK
• SQL
• No SQL
• CLOUD PROVIDERS (AWS, GCP, AZURE, at least one of them)
• HADOOP
• DOCKER
• SOLID PRINCIPLES
• PORT AND ADAPTERS (HEXAGONAL ARCHITECTURE)
• TESTING
• Cron experience or other orchestation tools (AIRFLOW, PREFECT) would be an advantage.
• AWS Certifications, such as AWS Certified Solutions Architect, AWS Certified Developer would be an advantage.
• ELK Certifications, such as Elastic Certified Solutions Engineer would be an advantage.
• Experience working and deploying ML models, and integrating LLM agents would be an advantage.
• Telecom Operations knowledge would be an advantage.

PROFESSIONAL EXPERIENCE:

• At least 3 years as a data engineer position.

LANGUAGES:

• Fluent in both spoken and written English
• Fluent in both spoken and written Spanish

Cuando te unes a Telefónica

Te unes a casi 100 años de historia, un equipo de 106 nacionalidades presentes en más de 35 países. Te unes a un equipo que trabaja por conectar a las personas allá dónde estén, sin fronteras. Un equipo que está liderando la revolución digital con la ilusión del primer día en todos nuestros negocios, creando el mejor ecosistema digital para nuestros clientes: Red, IoT, Cloud, Ciberseguridad, Innovación etc. En Telefónica tienes todo lo que necesitas para crear la mejor versión de ti mismo. Necesitamos gente como tú que se sume a este gran reto, que quiera crear la Telefónica del mañana.

En Telefónica apostamos por las nuevas formas de trabajo y somos líderes en la implementación de la Desconexión Digital bajo el principio “Desconecta para Reconectar”.

Te unes a una compañía cuya actividad se rige por su código ético, Nuestros Principios de Negocio Responsable. Buscamos personas que se identifiquen con los mismos, que nos ayuden a tomar decisiones basadas en la integridad, el compromiso y la transparencia y que se comprometan con una gestión ética, promoviendo un desarrollo social y ambiental más justo y sostenible.

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