Continuous Improvement and Governance Manager(m/f/d)

Date: 5 Sep 2023

Location: Düsseldorf, NW, DE, 40474 Hamburg, HH, DE, 22297 München, BY, DE, 80992 Teltow, BB, DE, 14513 Nürnberg, BY, DE, 90449

Company: Telefonica S.A.

Contract type: full-time, unlimited
Entry: At the earliest possible date


Working anywhere. We work where it is most productive. After a successful application process, we offer you the opportunity to work anywhere in Germany. At Telefónica, we rely on a flexible hybrid model that includes the benefits of both remote work and on-site work. You will be assigned to the nearest Telefónica location based on where you live. We will discuss further details with you during the application process. 


Who we are

We are O2 Telefónica - with our mobile brands we connect millions of people and offer our customers mobile freedom in the digital world. As a leading telecommunications provider, we are playing a key role in shaping digitisation in Germany. Our approximately 7,400 employees in Germany drive the transformation forward every day - in our own company as well.


Telefónica is one of the top employers in Germany and is part of the global telecommunications group Telefónica S.A. with 110,000 committed employees worldwide.  

Become part of our unique team and let's make a difference together! 


What to expect  

  • Global enforcement and assurance of governance and continuous improvement requirements and best practices across Technology (e.g., in the areas of applications, network, infra/server operation, Cloud including SaaS and other critical areas)
  • Responsible for the design, implementation and continuous improvement of the IT Operations governance
  • Focuses on quantitative assessment by defining SLAs, KPIs and OLAs for functional teams and partners, as well as on quantitative assessment as applicable.
  • Analyzes, evaluates, and determines the needs and requirements of IT operations and plans and drives the implementation of processes, procedures, systems, KPIs to meet them.
  • Investigates and recommends improvements and/or optimisations to tools and supporting infrastructure and supports implementation of initiatives as required.
  • Identifies potential areas of synergy and efficiency in Operations and is responsible for driving activities to leverage identified synergies in complete alignment with all relevant stakeholders
  • Builds strong relationships with internal customers, defines appropriate governance and reporting to facilitate access to operational performance data, provides transparency, enables continuous improvement across the technology business and acts on results.
  • Identifies, tracks and drives cost-saving opportunities in Operations and advising IT Operations units on optimal compliance with governance and process standards.

What you bring

  • A Bachelor’s or Master’s degree in Information Management, Computer Science, Data Governance, or related field
  • A minimum of five years of experience working within IT Operations, Service Management and/or Service Integration/Orchestration/Integration functions, preferably in a multi-cultural, multi-vendor, multi-technology environment
  • In-depth knowledge of industry-leading data quality and privacy management practices

  • Practical experience of implementing IT Ops frameworks, policies and procedures

  • Experience liaising with Internal Audit and other oversight units on enforcing compliance with company policies and best practice

  • ITIL Certified, DevOps, CSM, Agile SM, etc.
  • Well-developed leadership skills and skilled networker able to enable long-lasting mutually beneficial relationships and build and strengthen partnerships


What we offer 

Modern, flexible working environment: Work wherever you want within Germany. Whether in home office or one of our well-equipped offices. We offer you maximum flexibility to organize your working day.

Training & Development: Everthing you need for your individual growth. With a personal development plan, learning journeys and the possibility of job rotations, you will reach your goals with us – according to our guiding principle „connect, learn and move2grow".

Financial benefits: A smartphone for business and private use, as well as the possibility to provide for partners, friends and family via a credit balance, is a given. In addition, you benefit from a variety of corporate benefits.

Health: Our "Feel Good" program keeps your body and mind in balance. Among other things, we offer fitness classes, nutritional counseling, and programs to improve workplace ergonomics and work-life balance.

Social engagement: We are also involved in social projects outside of our day-to-day work. You can support social projects through volunteering days / holidays or charity runs.


How to apply and what else you should know

Convince us with your meaningful curriculum vitae as well as corresponding certificates. You do not need a letter of motivation with us. Please note that applications are only possible via our applicant portal and applications by e-mail cannot be considered. 

Do you have questions about our application process and are you interested in further information about the position? Please reach out to our Business People Services Team (


In case of same qualification, applicants (m/f/d) with severe disability will be preferred. All gender are equally welcome.